Actually Good Support
Faces of Pilot
In shaping the future of travel planning, one thing was clear from the start: people make the difference. Real, invested humans who are there when you need support. While many of the big OTAs redirect you to call centers or leave you lost in an AI-powered maze of unmonitored responses, we do things differently.
At Pilot, we take it personal. You’re likely to get help from the head of a department jumping in to solve the problem, without you having to ask.
These aren’t stock photos or faceless names. These are some of the actual people who step in because it matters. Because unlike the rest, we don’t see our travelers as transactions. We see you as companions.
Avinash K.
Jess S.
Meet Avinash
Avinash is an expert when it comes to handling technical support needs. In addition, he has become quite the master of our hotel room booking process. In the rare case of encountering a technical bug or if you need assistance making a correction on your booking, you’ll probably hear from Avinash.
Meet Jess
Jess is the author of many of our help articles at Pilot and leads much of our support efforts. From quick how-to answers to receiving product feature requests, Jess gets involved in just about everything Pilot has to offer. And as a true travel fanatic, she’s even got some great travel stories, too!
Meet Yu-Wei
Not only does Yu-Wei help with support directly, he is all things product management. Since his day-to-day is coordinating the development of new features and improvements, he knows Pilot inside and out! You can consider him the go-to that people who help others ask when they need help.
