Actually Good Support
Faces of Pilot
In shaping the future of travel planning, one thing was clear from the start: people make the difference. Real, invested humans who are there when you need support. While many of the big OTAs redirect you to call centers or leave you lost in an AI-powered maze of unmonitored responses, we do things differently.
At Pilot, we take it personal. You’re likely to get help from the head of a department jumping in to solve the problem, without you having to ask.
These aren’t stock photos or faceless names. These are some of the actual people who step in because it matters. Because unlike the rest, we don’t see our travelers as transactions. We see you as companions.
Yaidzu N.
Jess S.
Jennifer H.
Meet Yaidzu
Yaidzu is one of the leaders of our traveller advocacy efforts, relentlessly working to coordinate communication across multiple channels to ensure we can explore every option. She loves travellers maybe more than she loves traveling!
Meet Jess
Jess gets involved in just about everything Pilot has to offer. Jess often helps support internally by receiving product feature requests and coordinating community interviews. And as a true travel fanatic, she’s even got some great travel stories, too!
Meet Jennifer
Jennifer has become one of the go-to experts when it comes to the booking process. As one of the leaders of our traveller advocacy efforts, Jennifer ensures that everyone that books through Pilot gets the safeguards and protections that come from a team that cares.
