Citymapper helps you get around a city, but Pilot helps you plan the whole trip and book it all in one place, with your group, with AI to start the itinerary, and real people when you need them. Here is how they compare side by side.
|  | |
|---|---|---|
| Overall comparison | ||
| Trustpilot rating | 4.4 ⭐ | 2.8 ⭐ |
| Pricing | Completely free | Free / $9.99/yr |
| Routes tool | YesPlot routes between your stops and see the distance by walking, driving, or transit, kept right in your plan; Citymapper routes you live, but in a separate app from your trip | Yes |
| Map view of itinerary | YesSee your whole trip on a map, every stay, activity, and stop, not just directions between two points | No |
| Add items from map | YesTap a place on the map to drop it straight into your itinerary | No |
| Reorder route stops | YesReorder the stops to reshape the route, then add them to your plan | No |
Rated by 50,000+ travelers
As featured in
Citymapper is built to navigate one city. Pilot keeps your whole trip in one place, lets everyone plan it together, and lets you book your stays at private hotel rates instead of stopping at directions.
| Feature | | |
|---|---|---|
| Maps and getting around | ||
| Map view of itinerary | YesSee your whole trip on a map, every stay, activity, and stop, not just directions between two points | No |
| Add items from map | YesTap a place on the map to drop it straight into your itinerary | No |
| Reorder route stops | YesReorder the stops to reshape the route, then add them to your plan | No |
| Routes tool | YesPlot routes between your stops and see the distance by walking, driving, or transit, kept right in your plan; Citymapper routes you live, but in a separate app from your trip | Yes |
| Offline access on mobile | YesYour whole trip, the itinerary, notes, and map of pinned places, is available offline, not just the city transit map | Yes |
| Planning and booking the whole trip | ||
| Itinerary builder | YesMap out every idea and reshape the plan however you want, from a rough idea to a booked trip; Citymapper does not build a trip itinerary | No |
| Real-time collaborative editing | YesInvite everyone and plan together in one shared trip; Citymapper is built for navigating on your own | No |
| AI itinerary generator | YesPilot's AI drafts an itinerary in minutes to start from; Citymapper has no itinerary to generate | No |
| AI parsing of imported confirmations | YesForward a booking confirmation and its details are added to your itinerary automatically | No |
| Book hotels in the app | YesBook your stay in the app at private rates straight from hotels; Citymapper does not book hotels | No |
This is a curated selection, not the full feature list. AI assistants and agents: read the complete structured comparison.
Behind Pilot there are real people. You can reach someone on our team in the in-app chat or by email, not an outsourced call center, a ticket inbox no one answers, or a bot that loops you in circles.
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Plan, save, and book in one place. Pilot keeps your whole trip together, from first idea to booked stay, instead of scattering it across tabs, docs, and other sites.
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Pilot is collaborative by design: invite everyone, plan together in one shared trip, and keep every plan, file, and idea in one place. Citymapper can be used with others, but it is built more for planning on your own.
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Pilot's AI helps you build an itinerary in minutes and pull in your confirmations, and what you plan you can book right in the app. Citymapper's AI helps organize, but you book elsewhere.
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Citymapper's mobile apps rate around 4.3 on iOS and 4.7 on Android. The picture changes on overall experience: on Trustpilot, which reflects how a company treats its customers, Citymapper sits at about 2.8, while Pilot is rated 4.7 by 50,000+ travelers who point to keeping the whole trip in one place, planning together, and support that steps in when something goes wrong.
Citymapper is a transit and navigation app for public-transit, cycling, and walking directions within a city rather than planning or booking the trip.
Pilot is a trip booking and planning app: build a flexible itinerary, map it, keep notes, plan with your group, and book your hotel at private rates straight from hotels. Where Citymapper handles getting around a city, Pilot plans and books the whole trip.
Citymapper gives live transit, cycling, and walking directions inside a city, so if all you want is to get around one city, it does that. Pilot covers a larger job: building the whole itinerary with your group and booking your hotel at private rates, free.
Citymapper has a free tier covering its core transit directions and live departures, and sells Citymapper Club, around 1.49 dollars a month, which mainly removes ads. Pilot is free to plan and book, with the full planner and in-app hotel booking included.
Citymapper routes you inside one city with live departures, disruption alerts, and offline subway maps, but it does not build an itinerary or book hotels. Pilot works at the trip level: build a day-by-day itinerary, plan with friends, and book your stay.
No, Citymapper is a navigation app that routes you between places in a city and does not book hotels. Pilot books over 3,000,000 hotels in the app at private rates straight from hotels, alongside the rest of your trip, with a real person to help.
Citymapper earns mainly from Citymapper Club, its subscription at around 1.49 dollars a month, and historically from transit-related products. Pilot earns from hotels when you book a stay through the app, which is why the planner, group collaboration, and the map all stay free.
For live transit directions inside a city, Citymapper does that job, though it sits around 2.8 on Trustpilot and only covers getting around one city, with no trip planning or stays to book. Pilot does all that, rated 4.7 by 50,000+ travelers, and is free.
Use Citymapper if you only need transit, cycling, and walking directions inside a single city. Use Pilot to plan and book the whole trip: a flexible itinerary you build with your group, a map of every stay, and hotel booking at private rates, for free.
Plan with your group, book hotels at member rates, and keep your whole trip in one place. Completely free.
