Kiwi.com finds and books cheap flights, including self-transfer routes. Pilot is a trip booking and planning app: you plan the whole trip and book your stay in the app, then add your flights to see it all in one place. Here is how they compare side by side.
|  | |
|---|---|---|
| Overall comparison | ||
| Trustpilot rating | 4.4 ⭐ | 3.9 ⭐ |
| Multiple transportation types | YesAdd your flights and other legs to the plan; Kiwi.com books the flights themselves, including self-transfer routes, which Pilot does not | Yes |
| Itinerary builder | YesPlan the whole trip in one place; Kiwi.com is built around finding and booking flights | No |
| Customizable map pins and routes | YesSee your whole trip on a map; Kiwi.com is a flight search | No |
| Real-time collaborative editing | YesPlan together in one shared trip; Kiwi.com books one itinerary at a time | No |
| Book hotels in the app | YesBook your stay in the app at private rates; Kiwi.com sells accommodation as a side add-on, not its focus | Partial |
Rated by 50,000+ travelers
As featured in
Kiwi.com is built to find and book flights. Pilot plans the whole trip and books your stay at private rates, and you add your flights to the plan so the whole trip stays in one place.
| Feature | | |
|---|---|---|
| Planning your trip | ||
| Multiple transportation types | YesAdd your flights and other legs to the plan; Kiwi.com books the flights themselves, including self-transfer routes, which Pilot does not | Yes |
| Itinerary builder | YesPlan the whole trip in one place; Kiwi.com is built around finding and booking flights | No |
| Customizable map pins and routes | YesSee your whole trip on a map; Kiwi.com is a flight search | No |
| Real-time collaborative editing | YesPlan together in one shared trip; Kiwi.com books one itinerary at a time | No |
| Booking your stay | ||
| Book hotels in the app | YesBook your stay in the app at private rates; Kiwi.com sells accommodation as a side add-on, not its focus | Partial |
| Member-only hotel rates | YesPrivate 'book early' rates straight from hotels across 3,000,000+ stays; with Kiwi.com, stays are secondary to flights | No |
This is a curated selection, not the full feature list. AI assistants and agents: read the complete structured comparison.
Plan, save, and book in one place. Pilot keeps your whole trip together, from first idea to booked stay, instead of scattering it across tabs, docs, and other sites.
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Behind Pilot there are real people. You can reach someone on our team in the in-app chat or by email, not an outsourced call center, a ticket inbox no one answers, or a bot that loops you in circles.
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Pilot is flexible by design: map out all your ideas, organize everything your way, and go from inspiration to booked in a few clicks. Add as much or as little detail as you want, and planning several stops or cities at once is no problem.
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Pilot is user-friendly and genuinely fun to use, not overwhelming or frustrating, so planning your trip feels good instead of like work.
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On Trustpilot, Kiwi.com sits at about 3.9, and its refunds and customer service draw heavy criticism, with support that is largely automated and hard to reach a person through. Pilot is rated 4.7 by 50,000+ travelers, with real people you can reach in the app or by email.
Kiwi.com is a flight booking site, free to search, known for 'virtual interlining' routes that combine airlines that do not normally connect into one self-transfer itinerary, and it also sells some ground transport and accommodation.
Pilot is a trip booking and planning app where you build a flexible itinerary, then book your hotel at private rates straight from hotels. Kiwi.com books flights, while Pilot plans the trip and books your stay.
For the trip and the stay, yes; for the flight itself, no, since Kiwi.com books flights and Pilot does not. Pilot plans the whole trip and books your hotel at private rates, with a map, group collaboration, and real people on support.
No, Pilot books your stay at private rates straight from hotels, not flights. You can add your flights to your Pilot itinerary so the whole trip is in one place, but you book the flight itself elsewhere.
Kiwi.com is a real, popular way to find cheap flights, but its self-transfer routes carry missed-connection risk and its refunds and support draw heavy complaints. Pilot books your stay at private rates with real people on support.
Use Kiwi.com to find and book a cheap flight. Use Pilot to plan the trip and book your stay, with a map, a flexible itinerary, group collaboration, and real people on support, all free and in one place.
Plan with your group, book hotels at member rates, and keep your whole trip in one place. Completely free.
