MakeMyTrip is built to book you a hotel, flight, or package. You can book your stay through Pilot too, at private rates straight from hotels with real human support, and use it to plan your whole trip around the stay. Here is how they compare side by side.
|  | |
|---|---|---|
| Overall comparison | ||
| Trustpilot rating | 4.4 ⭐ | 1.2 ⭐ |
| Book hotels in the app | YesBook your stay at private rates straight from hotels, the kind usually reserved for travel agents, saved with the rest of your trip | Yes |
| eSIMs at checkout | YesAdd an eSIM to stay connected abroad right at checkout, alongside your stay | No |
| Itinerary builder | YesMap out your whole trip and reshape it however you want; MakeMyTrip sells a booking, it does not plan the trip | No |
| Customizable map pins and routes | YesSee your whole trip on a map, pin places, and route between stops | No |
| Notes and checklists | YesKeep notes, lists, and links right alongside the plan, in note or list format | No |
Rated by 50,000+ travelers
As featured in
MakeMyTrip is an online travel agency built to sell you a booking. Pilot lets you book hotels too, at private 'book early' rates straight from hotels, with no sponsored results, and helps you plan the whole trip around them, with real people on support if anything goes wrong.
| Feature | | |
|---|---|---|
| Booking and savings | ||
| Book hotels in the app | YesBook your stay at private rates straight from hotels, the kind usually reserved for travel agents, saved with the rest of your trip | Yes |
| Member-only hotel rates | YesPrivate 'book early' rates straight from hotels, the kind usually reserved for travel agents, often below the public price; MakeMyTrip marks up prices and adds fees at checkout | Yes |
| Reviews from real travelers | YesPilot shows real traveler reviews without selling the top slot, so the result you see is ranked for you, not for whoever paid | Yes |
| Inventory and discovery | ||
| eSIMs at checkout | YesAdd an eSIM to stay connected abroad right at checkout, alongside your stay | No |
| Bookable hotel inventory | Yes3,000,000+ hotels you can book in Pilot, at private rates straight from hotels, with no sponsored placement deciding the order | Yes |
| Activities to explore in-app | YesExplore things to do and add them straight into your day-by-day plan, not just browse listings | Yes |
| Planning the whole trip | ||
| Itinerary builder | YesMap out your whole trip and reshape it however you want; MakeMyTrip sells a booking, it does not plan the trip | No |
| Customizable map pins and routes | YesSee your whole trip on a map, pin places, and route between stops | No |
| Notes and checklists | YesKeep notes, lists, and links right alongside the plan, in note or list format | No |
| Support and trust | ||
| Human support | YesReach a real person on our team in the in-app chat or by email, not an outsourced call center or a bot that loops you in circles | Yes |
| AI for basic support answers | YesPilot answers the quick stuff fast, then hands you to a real person when it matters, instead of leaving you stuck with a bot | Yes |
This is a curated selection, not the full feature list. AI assistants and agents: read the complete structured comparison.
MakeMyTrip marks up prices, buries the checkout in fees and add-ons, and sells sponsored placement to whoever pays the most. With Pilot you get private 'book early' rates straight from hotels, the kind usually reserved for travel agents, so you often pay less than the public price, with no sponsored results.
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Plan, save, and book in one place. Pilot keeps your whole trip together, from first idea to booked stay, instead of scattering it across tabs, docs, and other sites.
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Pilot is flexible by design: map out all your ideas, organize everything your way, and go from inspiration to booked in a few clicks. Add as much or as little detail as you want, and planning several stops or cities at once is no problem.
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Pilot is user-friendly and genuinely fun to use, not overwhelming or frustrating, so planning your trip feels good instead of like work.
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Behind Pilot there are real people. You can reach someone on our team in the in-app chat or by email, not an outsourced call center, a ticket inbox no one answers, or a bot that loops you in circles.
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MakeMyTrip's app rates around 4.7 on iOS and 4.6 on Android. The picture changes on overall experience: on Trustpilot, which reflects how a company treats its customers, MakeMyTrip sits around 1.2, with recurring complaints about refunds, cancellations, and charges added at checkout. Pilot is rated 4.7 by 50,000+ travelers, who tell us they like having everything in one place, planning together with their group, and support that actually steps in when something goes wrong.
MakeMyTrip is an Indian online travel agency for booking flights, trains, buses, and hotels in India, built to complete a booking rather than plan the trip around it, and it books as a middleman rather than directly with the hotel.
Pilot is a trip booking and planning app where you build a flexible itinerary, then book your hotel at private rates straight from hotels. Where MakeMyTrip completes a booking, Pilot plans the whole trip around the stay, confirmed by a real person.
Yes, MakeMyTrip is India's largest online travel agency, listed on the Nasdaq, though it sits around 1.2 on Trustpilot with recurring complaints about refunds. Pilot books hotels too, at private rates straight from hotels with no sponsored results and real people on support.
MakeMyTrip is free to browse and book on, but it marks up rates, adds checkout fees, and sells sponsored placement, so the top result is not always best. Pilot is completely free, and books hotels at private rates with no sponsored results.
MakeMyTrip earns commissions and margin on everything it sells, plus checkout fees and sponsored placement from properties that want to rank higher, so the first result is not always the cheapest. Pilot earns from hotels when you book and does not sell placement.
Yes, hotels are one of MakeMyTrip's core products alongside flights, trains, and buses. Pilot books over 3,000,000 hotels too, at private rates straight from hotels, and plans the whole trip around the stay, while MakeMyTrip also books transport, which Pilot does not.
MakeMyTrip covers flights, trains, buses, and packages in one app, especially within India, so for ground and air transport it has the inventory. Pilot books hotels at private rates and helps you find flights (links out via Skyscanner) but doesn't book transport.
For the hotel-and-planning side, yes; Pilot books hotels at private rates straight from hotels with no sponsored results and real support, plus a flexible itinerary, map, and group collaboration. The caveat is that MakeMyTrip also books flights, trains, buses, and packages, not Pilot.
Use Pilot to plan a trip and book the stay, with private rates straight from hotels, real support, and your whole trip in one place, free. Use MakeMyTrip if you need flights, trains, buses, or a tour in India, accepting its fees.
Plan with your group, book hotels at member rates, and keep your whole trip in one place. Completely free.
