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We all know the nightmare of scrolling for airline tickets and the stress of having to sort through what feels like a million companies when you do that. How are you supposed to know which airlines are reliable and which ones are good value?
Don't worry; we're here to help! We've reviewed several airlines in the past, and this post will be reviewing another! Let's dive into all you need to know about Aegean Airlines.
What is Aegean Airlines?
Aegean Airlines is the flag carrier airline for Greece and is also the most prominent Greek airline. While the airline was founded in 1987, it didn't have its first commercial flight until 1999. While not a budget airline, Aegean offers fares at different price points, with different benefits. They do, however, offer a low fare calendar tool, which you can use to find when your next trip would fly the cheapest.
Aegean Airlines is part of the Star Alliance, and their Miles+Bonus program partners with over 230 partners, including over 20 other airlines.
What's up with Aegean's Customer Service?
It's important to know how Aegean Airlines stack up in terms of customer service. You never know when you'll need help on your flight. How does Aegean Airline's customer service stack up to other airlines?
If you have any initial queries, heading to the FAQ page is a great first stop. You can also find links to send off any email questions, complaints, or compliments. They also have 24-hour contact numbers, and you can find the one for your country on that same page. If you decide to call, make sure you have your booking number ready to ensure you get your questions answered ASAP.
What's up with Aegean Airline's Complaints?
Reading about an airline's complaints initially might be a good idea to learn about their cons, but sifting through many negative reviews isn't something to look forward to. Don't fret, we've sifted through them and gathered what most people are saying about Aegean Airlines!
Recent reviews online have spoken of being unable to reach Aegean over the phone and not receiving refunds due to Covid-19 or Covid-19 related cancellations. The most common negative review is customer service and how passengers are treated during their flights. While Aegean rates highly on Tripadvisor for customer service, recent reviews indicate that may no longer be the case.
Where does Aegean fly?
Excluding their charter flights, Aegean Airlines fly to over 80 destinations around the world on almost every continent. The bulk of their destinations are in Europe, though, and they don't fly to the U.S., only Canada. Being a Greek airline, they also fly domestically around Greece, so you can make the most of your holiday there with easy access to wherever you visit! With hubs in Athens, Thessaloniki, and Larnaca in Cyprus, you'll have several options for Aegean to take you worldwide.
Aegean's website also offers a way to view Greece through the eyes of those who live there with their Greece by Greeks page. There you'll find suggestions for places (both on and off the beaten path) to explore all over Greece.
P.S. We might not be an expert on all things Greek, but if you're headed to Athens, we've got some suggestions, too!
Aegean's Baggage Policy
As with many airlines, Aegean has a baggage policy that depends on your fare class. Your in-cabin baggage allowance by class is as follows:
- Economy Light Fare: one carry-on bag up to 8kg, and no larger than 56cm X 45cm X 25cm, or one personal item that must fit under the seat in front of you
- Economy Flex & ComfortFlex Fare: one carry-on bag up to 8kg, and no larger than 56cm X 45cm X 25cm, and one personal item that must fit under the seat in front of you
- Business Class: one carry-on bag up to 13kg and no larger than 56cm X 45cm X 25cm that can be stored in the overhead bin, and one personal item that must fit under the seat in front of you
Suppose you want to travel with more than one piece of luggage. In that case, you'll need to look specifically at Economy Flex or ComfortFlex if you don't want to book a business class. One negative of Aegean is their strict and minimal weight limit for carry-on bags on all fares except business fares.
Checked baggage is not included on the Economy Light or Economy Flex ticket. If you've booked a fare in either of those two classes and would like to check a bag, you should be sure to prepay it to save some money. As with most airlines, make sure you pay in advance for your checked luggage! A bag up to 23kg will cost you between 10€-30€ online but will cost you 40€ at the gate.
Depending on the fare you purchase, you may be able to choose your seat for your flight. In economy, Aegean has designated three different seat types from which you can choose:
- Extra legroom
- Up Front
If your fare allows, you can select from any of these types for your journey. If you've purchased an Economy Light fare, seat selection will come at a charge. If you don't wish to pay for seat selection, you'll be randomly assigned a seat at check-in. For Flex fare, you'll be given a standard seat free of charge, but you can upgrade upfront for extra legroom seat for a fee. A ComfortFlex fare will put you in either a standard or upfront seat. Still, you'll need to pay for extra legroom. Business class tickets can select any seat type at no additional cost.
If you're curious about the seat layout in the plane you'll be flying on, Aegean has a handy layout tool for all their airplanes!
Sometimes you want to treat yourself when you travel, and buying a business class ticket on Aegean is one way! If you've booked an economy seat, you can bid to upgrade, and if the amount you offered to pay for the upgrade is amongst the highest, you'll be upgraded! If you'd rather know you're getting business going in, you can purchase that fare, but what exactly does it get you?
Business-class passengers on Aegean are treated to exclusive check-in counters and priority boarding. There will also be a fast-track security area when going through security control. You'll have access to the business lounge and delicious food onboard international flights prepared by Gastronomic. You also get two free pieces of baggage in the cabin and checked luggage.
Is Aegean Airlines Worth It?
We believe that you should definitely give Aegean Airlines a try if their prices seem decent when you're booking!
Suppose you're traveling to Greece or around Greece. In that case, you'll definitely want to consider Aegean Airlines as they are a primary airline in Greece.
Having poor customer service might be a huge drawback to many travelers, but being extra prepared for the trip might help prevent contacting customer service!
Make sure you read up on their refund, cancellation, and exchange policies, especially when it comes to covid-19.
Our Rating: 3.3/5
- Good Business class services
- Food/snack included on all fares
- Many destinations in Europe (Greece in particular)
- Limited baggage and carry on is limited to 8kg
- Cheaper fares come with very little other than a seat
- Poor customer service
Fly anywhere with a great travel plan by Pilot!
Even if you're not quite ready to book a flight with Aegean (or maybe you are, in that case, bon vogage!), we still want to help you plan your next trip! Regardless of who you choose to fly with, it's always best practice to be prepared during your trip with a great travel plan.