Travel Apps

eDreams Review [2022]: Are their deals really worth it?

Updated on:  
June 28, 2022
Reading Time:  
4
 minutes
Miriam Jaffe
Miriam Jaffe
Contributor
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With so many travel booking sites to choose from, finding the best deal isn't always easy. If you have encountered eDreams in your search for discounts, make sure you read our honest review before booking with them. Plus, some other sites you might want to compare with!

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One of the best feelings when booking flights is finding a deal. Now, so many sites offer fantastic travel deals, making it hard to know which offers the best deals. You might've encountered eDreams in your searches, but how do they measure up to the competition? 

When booking any kind of travel, it can be hard to remember all the different things you need to reserve and ensure you've booked! There are flights, hotels, attractions, restaurants… The list goes on and on! One way to help make booking flights and reservations a little easier is to use travel booking sites.

One well-known option is eDreams. Read on to learn more about what they're like, what they offer, and whether they fit into your travel plans! 

eDreams logo
Image courtesy of eDreams

What is eDreams?

Established in 1999, eDreams is an online travel brand that provides travelers with travel booking services from flights to hotels.

They also offer deals on low-cost flights from over 600 airlines and allow passengers to easily compare prices on flights and hotels to ensure they're getting the best deals. They offer cheap flight deals, last-minute deals, weekend getaway deals, and even promo deals on general travel. 

In addition to a website, they also have an app so you can easily organize your travels and make bookings on the go. 

eDreams mobile app preview.
Image courtesy of eDreams

eDreams Flights

eDreams' biggest perks are the flight deals they offer across low-budget and big-name airlines. You can find last-minute flight deals, so if you're flexible on your travel dates and willing to travel soon, eDreams will tell you what dates are currently fetching the lowest prices.

Their flight search engine will also tell you the cheapest, fastest, and best overall option. 

eDreams flights search.
Image Courtesy of eDreams

What is eDreams Prime?

If you've done a flight search through eDreams, you've probably noticed they have two prices available for any given flight: regular and Prime. eDreams' Prime service is a subscription service that allows you access to the best fares and a potential 50% discount off hotels.

Every flight booked as a Prime member will be discounted. However, the discount amount will vary depending on how expensive the flight is. The more expensive your flight, the higher the discount. 

You can try Prime for free with their 30-day trial, but afterward, it will cost you $54.99 a year. If you don't want to continue with Prime after the trial, be sure to cancel your membership, or it will automatically charge you. To cancel, go to "My Prime account" on the website and follow the steps. 

eDream Prime travel flight + hotel packages
Image Courtesy of eDreams

How to contact eDreams?

As with any travel venture, you want to know how to contact the agency through whom you made your booking. Unfortunately, eDreams doesn't have an easy way to contact them over the phone or quickly speak to a person for general customers.

You can visit their Help Center online to see answers to Frequently Asked Questions or chat with an online bot. While their website does allude to a standard rate phone line, that phone number is not listed anywhere online. 

Unless you're a Prime customer... In this case, you will have access to a 24/7 dedicated customer service line. You can find the details of that phone number on the email you received upon joining Prime. 

How do I cancel an eDreams flight? 

While we hope you'll be able to go on your next adventure with no disruptions, you may need to cancel your flight. If you've booked through eDreams, you can cancel your flight online in the "My Trips" section.

Canceling your flight, however, doesn't necessarily mean you'll be refunded. The amount you're refunded (if any) will depend on the fare conditions on your purchased ticket.

eDreams does state that most budget fares are non-refundable. Additionally, unless you've selected a standard or premium option, eDreams will charge an administration fee for any cancellations. eDreams does sell some flights with free cancellation options, but cancellations can only be made on the same day of purchase. 

eDreams flights hotels car rentals search
Image Courtesy of eDreams

eDreams Refunds

You may be entitled to a refund if something happens to your flight. The airline should offer you an alternate route or a full refund if your flight is canceled. You will be able to confirm your choice within the eDreams app.

You are required to cancel your flight to request a refund, and you can then track the status of your refund through the app. 

What are people saying about eDreams?

Everything's great on paper, but what are people actually saying about eDreams? What are their reviews like?

eDreams reviews holds an average rating of 3.6/5 stars from over 100,000 reviews on Trustpilot. Many travelers commented that purchasing a flight was easy and painless, providing great deals and saving money for travelers worldwide.

Sadly, that wasn't the overwhelming consensus.

Negative comments on eDreams about the accessibility of ease contacting customer support directly was unnecessarily difficult. Several commenters also noted that after making their purchase, eDreams upgraded them to a Prime membership without their consent, withdrawing the $54.99 from the card used to pay for flights.

Other eDream reviews pointed out that the price they had seen when booking changed at the final step, increasing to a new, more expensive price for their flight.

Travelers have also commented that refunds take a long time to receive, coupled with the difficulties in contacting customer service, which has led to a negative experience. 

eDreams reviews trustpilot
Image Curtesy of Trustpilot

eDreams alternatives

While eDreams is a big name in travel booking companies, it isn't the only one out there!

If you're looking to find cheap or bargain flights, you can look into using Momondo to find some more great deals. You might also want to consider sites like Travelzoo for all-around travel deals. Viator is another option that can help you find experiences while you travel (something eDreams doesn't offer). 

Is eDreams worth it?

If you're looking to travel and are flexible with your dates, eDreams can have some great cheap deals on flights worldwide.

If you aren't as flexible, their search function quickly shows you different price fares on various routes, so you can opt for what works best for you time-wise and budget-wise.

That being said, a lack of customer service support does make it risky to use their services. Confident that nothing will go wrong with your travels? Or that a guaranteed refund isn't necessary? Then eDreams' offerings can be worth it - keep in mind that for most of the budget airlines they have on their site, refunds will be unlikely. 

Our rating: 2.6/5

Pros:

  • Easy to compare flight fares
  • Last-minute travel deals
  • low-prices + budget choices
  • suggestions on optimal dates for cheep prices

Cons:

  • Very little + hard to reach customer support
  • Complaints of getting charged for membership 
  • Small cancellation window for a full refund
  • Difficult refund process
  • Unlikely refunds from budget airline bookings 
  • Must subscribe to Prime to have access to phone support.
Book with eDreams
Image Courtesy of eDreams

Start planning your next adventure!

Whether you decide to book your next trip through eDreams, or another travel booking site, we want to help you make everything go as smoothly as possible. As you confirm the details of your next trip, use Pilot to keep all of your itinerary items in one place! 

Pilot is your brand-new travel planner that helps you discover and build travel itineraries connecting you to resources everywhere. Make the planning experience more fun by collaborating with your travel buddies! Pilot makes it fun and easy to share and relive your favorite travel memories with many useful features!

Did we mention that it's completely free? Try it out now!

Originally published on:  
June 27, 2022

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