Air Travel

EasyJet Review: Can They Be Trusted, and Should I Fly With Them?

Updated on:  
March 10, 2022
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Miriam Jaffe
Miriam Jaffe
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While flying with low-cost airlines may seem barebone, they can save you a ton of money that may go towards better things in your trip. EasyAir claims to deliver just that, but should you fly with them? Keep reading to find out.

Disclosure: Pilot is supported by our users. We may earn a small commission fee when you click on affiliate links on our website, and all recommendations are independently reviewed.

Have you ever thought about how many airlines are out there? It’s a truly remarkable number! While many airlines mean more options, it doesn't necessarily mean better options. It would be every traveler's nightmare to end up flying with a subpar airline when there's better options elsewhere.

Having to go through all of the airline options and read their reviews might discourage you from traveling altogether. After all, how on earth are you meant to figure out which ones out of the many are the best, the worst, the cheapest… you name it!

While we might not be able to tell you what airline to use for your next trip, we can help you learn more about them! Let us sift through all of the reviews and features of the airline so you don't have to.

Today, we’re talking about easyJet

easyJet airline logo.
Image Courtesy: easyJet

What is easyJet?

EasyJet is a British, low-cost airline, based out of London Luton airport. It was established in 1995, making it a newer addition to your choices of airlines. That being said, in 2014, they carried more than 65 million passengers, making easyJet the second-largest budget airline based on the number of passengers behind Ryanair that year. 

What helps make their flights low-budget is that their planes are arranged in a single-class layout. Their goal is to have as many passengers as possible, but there’s no distinguishing between those at the front of the plane, and those at the back (barring some additional costs you can pay for extra legroom, or a ticket including an extra bag. There’s no first-class, though).

Additionally, no free food or drinks are served on flights, nor is there in-flight entertainment.

If you’re looking for the cheapest fares without a specific destination in mind, you can try their low fare finder and explore all your options for cheap air travel! If you do opt for those fares, be sure to read all the fine print and what’s included in your cheap fare!

easyJet airplanes.
Image Courtesy: easyJet

Customer Service

Sometimes, as hard as you may try, things can go wrong, and you might have to contact easyJet’s customer service team.

Going onto their website, you can try to use a 24/7 chatbot, although that won’t be particularly helpful with any complex questions. Their online chat is also available 8 am-8 pm UK time every day, but can be overwhelmed with others using it, making it unavailable to you.

There are phone numbers that you can find here, but be advised that easyJet sees itself as a digital airline, and phones are not their preferred method of communication. Contacting them online has an average turnaround time of 28 days. 

easyJet airline flight attendant and welcoming.


As a budget airline, easyJet is usually reviewed highly for its fares. That being said, the rest of the experience seems to be mixed by passengers. Out of the many reviews, a portion speak negatively about recent experiences, in particular in relation to charging for baggage at the gate due to suitcase wheels making the measurements minimally exceed requirements.

Many recent reviews also remark on lax Covid policy enforcement onboard, and how the overall experience of flying easyJet has worsened since the onset of the pandemic. 

As with many budget airlines, the cheap seat prices can come with some hefty additional fees, including luggage, food, drink, and last-minute fees charged upon arrival. If you’re thinking of flying easyJet because of its cheap prices, be sure to calculate any additional fees you may incur, as well as read through recent negative reviews.

easyJet tripadvisor reviews.
Image Courtesy: Tripadvisor


Being a small, budget airline, easyJet doesn’t have many partners. You can read further information on them all on their website, but their partners are SmartLynx, Titan Airlines, and WDL Aviation. If you’re looking to fly an airline where you can accumulate miles to be spent on partners across the world, easyJet isn’t the airline for that. 

They do, however, have Worldwide easyJet, which allows you to connect with other airlines. These partners include AirTransat, Aurigny, Blue Air, Cathay Pacific, China Airlines, Corsair, and Deutsche Bahn. This does extend some international options with easyJet, but it’s still not as expansive as other non-budget airlines. 

easyJet airline partners.
Image Courtesy: easyJet

Where does Easyjet fly?

Easyjet flies to several destinations, but they’re all located within Europe, with a handful of destinations in Northern Africa, and the Middle East. You can use their handy Route Map tool to see where you can fly from any given airport, as well as see all the destinations available to you if you want to fly EasyJet. See below for a color-coordinated map of where easyJet flies!

easyJet flight destinations and route map.
Image Courtesy: easyJet

Baggage fees

On easyJet flights, all passengers can bring one small cabin bag (per person) onboard for free. That bag though can only be a maximum size of 45 x 36 x 20 cm (including any handles or wheels) and will need to fit under the seat in front of you. 

If you want to bring additional bags, you can either book an Up Front or Extra Legroom seat, or pay for an extra cabin bag. These bags are restricted to a maximum size of 56 x 45 x 25 cm and must fit in the overhead storage. Prices start at £5.99 for large-cabin bags, and they are booked per passenger per flight.

Do note that based on recent reviews, purchasing an extra cabin bag at the airport will cost around £24.99, and some customers even saw that price reflected online. 

Each passenger can also purchase up to three hold bags. Prices start at £5.99 for a 15kg hold bag, per flight. 

easyJet cabin baggage allowance policy
Image Courtesy: easyJet

Cancellation policy

Given that the pandemic is still a thing, it’s important to understand how canceling flights works with any given airline, and what their policies are. With easyJet, if you cancel within 24 hours of booking, you’ll receive a full refund minus the cancellation charge. Any cancellations made after that period will not be issued a refund. 

Under their Covid-19 protection pledge, you can transfer your flight fee for free up to two hours before your flight. If the new flights are more expensive, you’ll have to pay the difference in fare. You’ll only be offered a cash refund if easyJet cancels the flight.

easyJet customer service.
Image Courtesy: easyJet

Should you fly EasyJet?

If all you’re looking for is a cheap ticket, easyJet is definitely an airline to explore. That being said, they would find any opportunity to add fees to your trip, and at least according to reviews, don’t have the most helpful customer service team. As a primarily digital airline, you’ll frequently be re-routed to their app or website to try and solve any problems that might arise.

Depending on the kind of traveling you’re doing (and the kind of traveler you are), you might want to explore paying slightly more on your ticket for more peace of mind as you travel.

Our Rating: 3.7/5


  • Low prices.
  • Decent in-flight experience.
  • Many destinations.


  • No luxury options available.
  • Strict luggage restrictions.
  • Many add-on fees.
  • Mixed customer service reviews.

Create a travel plan with your flight ticket

Whether you’re a fan of easyJet, or a little hesitant to fly a budget airline, we want to help you make your next trip perfect. Did you know that Pilot has a new travel app you can use to not only make plans and itineraries for your upcoming trips but where you can also add your dream destinations?

We think it’s a perfect companion for scrolling through airline websites. It’s completely free, and you can plan alongside your friends if you want to travel with others. It’s truly a win-win situation. Sign up  to give it a try - we’d love to hear your opinion on it!

If you’re more of an email person, no worries! You can subscribe to Flightdeck and you’ll get all our tips and tricks straight to your inbox.

Originally published on:  
December 29, 2021

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