FlyTAP Review [2024]: Should you fly with TAP Air Portugal?

Travelers! Read the latest from FlightDeck powered by @pilotplans
FlyTAP Review [2024]: Should you fly with TAP Air Portugal?
Will TAP Air Portugal meet, exceed, or fail your travel expectations? I've done a deep dive on the info so that you can invest your time and money into booking flights with a reliable airline.
Written by:

When you’re looking to fly somewhere, the number of airlines out there can be overwhelming! There are a fair amount of reviews about different European airports and airlines on Flightdeck.

Other avid travelers have written about their research and first-hand experiences with airlines like Eurowings, Aegean, and Wizz. But, what about TAP Air Portugal.

If you’ve ever wondered about TAP Air Portugal, then I've made a blog that you'll find very useful! Find out everything I've discovered about this Portuguese low-cost airline.

TAP Air Portugal Logo
Image Courtesy: TAP Air Portugal

What Is TAP Air Portugal?

TAP Air Portugal , also fondly referred to as FlyTAP, is a Portuguese airline. The airline was initially founded in 1945, and it has been flying ever since!

As it's been around for a while, TAP Air Portugal is a well-known European budget airline. That being said, their fares aren’t as low cost as airlines like RyanAir or EasyJet. Like many other budget airlines, their baggage fares can be restrictive, and costly. Additionally, if you’re looking to fly anywhere other than Lisbon, you’re likely to have to connect there anyway.

TAP stands for Transportes Aéreos Portugueses, but the current name, TAP Air Portugal, came into play in 1979 to make the name more internationally recognizable.

It has a handy app you can download on the App Store (for iOS users) if you’re planning on becoming a frequent TAP flyer! The company also joined Star Alliance in 2005.

If you’re a food person, be advised that on anything other than long-haul flights, there is no complementary food offered. There are menus where you can purchase food, but if you get peckish on short/medium-haul flights, be sure to bring snacks!

My first time viewing TAP Air Portugal Airplanes on the runway
Image Courtesy: Tripadvisor

FlyTAP's Customer Service

If you’re wanting to speak with customer service from TAP Air Portugal, there are a couple of options available to you.

You can use the “Contact Us” form to request information, offer a compliment, or send in a complaint. You can also contact them online via Facebook or Twitter. There’s a phone option, although be aware the line is only manned Monday - Sunday, 8 am-midnight, Portugal mainland time. 

All options can be found here. You’ll also be able to find information there about contacting head office, corporate, or your local TAP Air Portugal offices for queries about lost and found. 

TAP Air Portugal air attendants offering me food
Image Courtesy: TAP Air Portugal

What's Up With TAP Air Portugal Reviews?

As with any airline, TAP Air Portugal reviews range highly from excellent to terrible. But are the reviews a true reflection of FlyTAP Airlines quality?

TAP airlines reviews hold an average rating of 3/5 stars on TripAdvisor

Currently, many of the negative FlyTAP reviews do speak to frustrations with long lines, delayed flights, and poor customer service. As of May 2020, their on-time rate for flights was 61.8%, which although not the worst, still isn’t the best.

Additionally, with the pandemic, refund times for canceled flights have been quite poor.

TAP Air Portugal itself, in terms of seat comfort, legroom, and actual flight experience has fairly decent reviews.

Looking for Cheap Flights?

If you're researching TAP Air Portugal, chances are you're looking for cheap flights to your next destination. We listed out all of the ways on how you can find cheap flights online, but one of the most popular ways we've listed is through Skyscanner. Click here to start looking for flights!


TAP Air Portugal is part of the Star Alliance, and as such has partnered with those airlines. In order to take advantage of these partnerships, you’ll want to join TAP Air Portugal’s Miles&Go program. It’s free to join, and you’ll even get 200 miles immediately upon joining!

The more you fly, the more miles you earn, and the more discounts or benefits you can receive! If you’re a frequent flyer, you might even be able to upgrade to silver or gold status. 

Their full list of partners can be found here, but you can use your TAP Air Portugal miles with airlines like Air Canada, or British Airways, rental car companies like Hertz, and even restaurants! 

My screenshot of the list of airline partners with TAP Air Portugal
Image Courtesy: Upgraded Points

Where Does TAP Air Portugal Fly?

TAP Air Portugal currently flies to over 80 destinations in over 30 countries, with more in the works!

Their most popular destinations are, of course, in Portugal—they have hubs in Lisbon and Porto. They fly in Europe, Africa, North America, and South America.

Whether you’re looking for somewhere to catch some sun on the beaches, find some bustling nightlife, or a snowy romantic getaway, there are loads of destinations from which to choose. Go to their website if you want to find all the cities where TAP Air Portugal flies! 

You can also explore doing a stopover in Lisbon or Porto for up to 5 nights!

Screenshot of TAP Air Portugal's Discover destinations feature that I took for this article
Image Courtesy: TAP Air Portugal

Baggage Fees

Sometimes when you’re planning a longer trip, you might need to check some baggage.

Depending on your class of ticket, you may be charged for checked baggage with TAP Air Portugal. I'll break down what your baggage allowance and fees might look like.

On intercontinental flights, you’re usually allowed one carry-on bag weighing up to 23kg/50lbs. Checking a bag will cost extra.

On economy tickets, you’re allowed to check a bag no heavier than 23kg/50lbs. This weight limit increases if you purchase a higher class of tickets.

The price for this checked bag will vary based on the route you’re flying, as well as when in the process you purchase it. If you pre-book your checked bag with your ticket, the cost will be cheaper than if you do it during online check-in. Prices start at around $30 and increase from there.

Full price breakdowns can be found on their website!

Rundown on TAP Air Portugal baggage fees from my screenshot from the website
Image Courtesy: TAP Air Portugal

FlyTAP's Cancellation Policy

Yes, the pandemic is more or less over. But, in my humble opinion, it’s never a bad idea to understand airline cancellation policies before making any booking.

With TAP Air Portugal, any cancellations within 24 hours of the booking being made are subject to a $30 fee for continental flights, and $45 for intercontinental flights.

Different fare classes come with different cancellation policies, so it’s important to read the fine print for the fare you bought as there isn’t one policy for this airline. Refunds after the 24 hour period that are processed through FLYTAP will incur no fees.

Refunds processed through a contact center or a sales desk will incur a $30 fee for continental flights, and $45 for intercontinental flights.

I visited Lisbon's bustling landmarks when I visited
Photo by Claudio Schwarz on Unsplash

Is TAP Air Portugal Worth It?

Whether you’re flying to Portugal, or wanting to explore somewhere else in the world, TAP Air Portugal is an airline filled with excellent destination choices, and budget fares.

That being said, FlyTAP's customer service isn’t necessarily the best (based on TAP Air Portugal reviews online), so if you’re looking to book a more complicated fare, or like the reassurance of having solid customer service, you might want to opt for another airline. 

However, if you're purely looking for a budget flight to get to your next destination, you should give FlyTAP a try!

My Rating: 3.3/5


  • Comfortable seats
  • In-flight Wifi
  • Quality In-flight Attendants


  • Pricey Food and beverage options
  • Poor customer service
  • Slightly higher prices than competing airlines

General FAQs About Air Portugal

Does TAP Air Portugal Offer Online Check-In?

Yes, TAP Air Portugal offers online check-in for most flights. If you do want to check-in online early, it opens 36 hours before the scheduled departure time and closes 1 hour before the departure time.

What is the TAP Miles&Go Program?

TAP Miles&Go is the frequent flyer program of TAP Air Portugal. Members can earn miles when they fly with TAP or its partner airlines. These miles can be redeemed for flights, upgrades, or other services.

Is TAP Air Portugal Part of Any Airline Alliance?

Yes, TAP Air Portugal is part of the Star Alliance network, which includes several major international airlines. Being a part of this alliance allows passengers to earn and redeem miles across these airlines.

Does TAP Offer In-Flight Meals?

Yes, TAP offers in-flight meals on most of its flights. The type and range of food offered will depend on the duration of the flight and your ticket class.

What Kind of In-Flight Entertainment Does TAP offer?

The airline offers a range of in-flight entertainment options, including movies, TV shows, music, and games. And some of its flights offer in-flight Wifi.

The availability may vary based on the aircraft type and route.

Can I Choose My Seat on TAP Air Portugal Flights?

Yes, you can choose your seat when booking your flight or during online check-in. But, the ability to pre-select seats may depend on the fare type and may require an additional fee.

What Are the Fare Options for TAP?

TAP Air Portugal sells 3 types of economy tickets and 2 premium types of tickets.

Here are the economy options and what they include:

  • Discount: 10kg handbag
  • Classic: 10kg handbag, 23kg checked luggage, standard seat
  • Plus: 10kg, 23kg checked luggage, standard or comfort seat

Hit the Skies!

Whether you’re rushing to book your next flight with TAP Air Portugal, or just exploring their destinations, we want to help you make your next trip perfect. Give Pilot a try to plan your next trip!

Pilot - A Social Trip Planner - Banner
Pilot is a social trip planner to discover and build travel itineraries connecting you to resources everywhere, for free. Pilot makes it fun and easy to create and share your favorite travel moments.

Collaborate stress-free with your travel companions and have all the features you need all in one place with Pilot. It’s completely free and ready for you to try it out now!
Pilot - A Social Trip Planner - Banner

Disclosure: Pilot is supported by our community. We may earn a small commission fee with affiliate links on our website. All reviews and recommendations are independent and do not reflect the official view of Pilot.

Miriam Jaffe Blog
Written by:
Miriam Jaffe
linkedin logoInstagram logo
Pilot Icon in White

Satisfy your wanderlust

Get Pilot. The travel planner that takes fun and convenience to a whole other level. Try it out yourself.

Get started
Get started
Pilot Icon in White

Satisfy your wanderlust

Get Pilot. The travel planner that takes fun and convenience to a whole other level. Try it out yourself.

Get started
Get started

Make the most of every trip

Join 22,000+ travelers and Pilot your next adventure!
Get the app
Get the app
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Pilot Plans web app product images

You won’t want to plan trips any other way!

The trip planner that puts everything in one place, making planning your trip easier, quicker, and more fun.

Get the app
Get the app
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Close button
Pilot Plans web app product imagesClose button
Get the app
Get the app
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.