Tours & Guides

Gate 1 Travel Review: Best or worst option for organized tours?

Updated on:  
July 30, 2022
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Miriam Jaffe
Miriam Jaffe
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Have you ever wanted to take a trip where everything is planned for you? Gate 1 Travel has escorted coach tours all over the world, but are they the right tours for you? We've got the inside scoop!

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One of the best parts of traveling is getting to decide where you want to go and what you want to see. However, it can also be the most stressful part of traveling. 

How do you make sure you see everything you want to see, get the right hotels, and eat at the right restaurants, all while staying on budget? One way to help alleviate that stress is to book a tour that covers all those details!

When you're thinking about organized travel, you'll come across several tours and guides out there. One you might've seen is Gate 1 Travel. Are their services worth it? Read on to learn more about their tours, prices, destinations, and more! 

Gate 1 travel logo
Image Courtesy: Gate 1 Travel

What is Gate 1 Travel?

Founded in 1981, Gate 1 Travel offers tours all over the world, including escorted coach tours, independent vacations, and even river cruises. The company is headquartered in Pennsylvania and owned by Dani Pipano.  

Gate 1 Travel offers tours in regions across the seven continents. They've grouped them into Europe, Asia & Pacific, USA & Canada, Latin America, Mediterranean, and Africa. Their most popular trips are the escorted coach tours, where you'll have a guide to show you around while you use a coach to get from place to place!

How large are Gate 1 Travel groups?

You'll be traveling as a group when you travel with Gate 1 Travel. Numbers fluctuate, but if you're keen on staying in a smaller group, be sure to check out Gate 1's Small Group tours. Also known as Discovery Tours, there are no more than 22 travelers on these trips, so you won't have to worry about there being too many people with you. Discovery Tours also allow you to get up close and personal with the country you're visiting in a way that often isn't possible in larger, escorted tours. 

Image Courtesy: Gate 1 Travel

How do I book a tour with Gate 1 Travel?

If you're interested in booking a tour with Gate 1 Travel, you'll first need to make an account. 

You can head to the login page to do this. Once you've done that, you can start booking! You'll select your tour region, followed by the country you want to visit and the tour that appeals most to you. Choose your departure date, and decide whether you want flights included. You can then select those flights and any optional tours you may want to do during your trip. 

Gate 1 travel tour
Image Courtesy: Gate 1 Travel

What's included in Gate 1 Travel Tours?

When booking a tour with Gate 1, you want to know what's included. Every trip offers a "land only" and "air & land" price, so you can decide whether to have your flights included. Flights do only go to and from select cities, depending on your tour dates. Escorted tours will include the following:

  • Accommodation for the nights of the tour
  • Hotel taxes and service charges 
  • Transport between cities
  • Certain meals (what's included will be outlined in the tour details)
  • Sightseeing per the itinerary in an air-conditioned coach with a guide!

Not included is airfare for land-only trips, any visa-related fees, and optional extras you may decide to add to your tour.

Gate 1 travel bus
Image Courtesy: Gate 1 Travel

Gate 1 Travel Deals

Every traveler loves a good deal, and Gate 1 offers some great ones! By heading to their Featured Specials page, you'll get to see Gate 1's flash deals, as well as any last-minute deals for upcoming departure dates. They also have a featured destination sale which will change from time to time. To access the deals, you'll need to use the promo code listed on these pages, and then you're on your way to saving on your next trip!

From their website, you can also sign up to receive weekly deals via email. You never know what you'll get in your inbox!

How do I contact Gate 1 Travel customer service?

Whether you have a question or a complaint, it's never a bad idea to know how to contact customer service. Gate 1 Travel is currently experiencing a high volume of inquiries, but you can still fill out their form via their website to send an online inquiry. 

If you're traveling soon, you can get ahold of them by phone: their 24-hour assistance line can be reached in the US by calling 215-572-7676. 

Gate 1 Travel Cancellation Policy

If you find you can no longer join your Gate 1 Travel tour, how can you cancel your trip? Once you've made at least a partial payment on your trip, you have to submit a cancellation request in writing via their Contact Us page. Cancellation fees will then be applied based on how much time remains before your trip and will be applied as a percentage of what has already been paid. 

Gate 1 Travel Reviews

On the whole, travelers seem to be satisfied with Gate 1's services and their tours. Many of the complaints speak to packages booked with flights and how flight cancellations or changes have upheaved entire trips. Other travelers have complained about Gate 1's customer service as being difficult to reach and not entirely helpful. Whether it's that explanations can't be given, refunds are not fully issued, or travelers are sent in circles, the customer service received from Gate 1 appears to not always be satisfactory. 

Other complaints have also touched on the itineraries being too full on to truly enjoy what you're seeing or to feel rested enough for them. 

Is Gate 1 Travel worth it?

While Gate 1 Travel offers a lot of packaged tours, the volume of travelers who have had their trips impacted by flights booked through Gate 1 is concerning. You can avoid some of those risks by opting for land-only tours, and it can be a nice way to travel to have everything pre-arranged through one booking. Gate 1 does offer tours all over the world, so regardless of where you want to travel, they're likely to have a tour there. 

If you like the idea of booking a tour but don't know if Gate 1 Travel is right for you, make sure to also check out companies like EF and Intrepid

Gate one travel boat
Image Courtesy: Gate 1 Travel

Our rating: 3.1/5 

Pros:

  • Tours all over the world
  • Small group options for more immersive experiences
  • Includes accommodation, and guided coach tours
  • Options for smaller group tours

Cons:

  • Flight cancellations can result in trip cancellation
  • Poor customer service

Ready to get traveling?

Whether you opt for a Gate 1 Travel tour, use another company, or decide to freestyle your next adventure, we want to make sure that you have the best time. 

Be sure to use Pilot so you can keep all the different elements of your travels in one place and easily access them all! 

Pilot is your brand-new travel planner that helps you discover and build travel itineraries connecting you to resources everywhere. Make the planning experience more fun by collaborating with your travel buddies! Pilot makes it fun and easy to share and relive your favorite travel memories with many useful features! 

Did we mention that it's completely free? Try it out now!

Originally published on:  
July 30, 2022

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