Travel Booking Sites

Hotels.com Review: Should you still book with them in 2022?

Updated on:  
August 3, 2022
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Raeesha Ikram
Raeesha Ikram
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Who doesn't love the convenience and comfort of staying in a hotel? Hotels.com promises to make hotel bookings easy and rewarding. Can they make it budget-friendly too? Find out whether hotel.com is still worth it in 2022.

Disclosure: Pilot is supported by our users. We may earn a small commission fee when you click on affiliate links on our website, and all recommendations are independently reviewed.

There are plenty of mid-range hotel options that provide good amenities. You can also look for cheap flights and offers online or book last-minute deals to save money. But that's only if you're flexible enough to make last-minute plans. 

Would you prefer to stay at a hotel if you had the choice? Not everyone is a fan of the hustle and bustle of hostel life. If convenience and comfort are a priority, then Hotels.com may be just the thing for you. There are many rental booking sites, but Hotels.com is famous for offering a wide range of choices. 

What about the burning question: Can you find reasonably-priced accommodation? Or is Hotels.com for premium stays only? 

Read our Hotels.com review to learn more! 

Hotel.com logo
Image courtesy: Hotels.com

What is Hotels.com?

Founded in 1991, Hotels.com is a leading accommodation booking site. The platform boasts listings of independent and multinational hotel chains, and it's a subsidiary of the Expedia Group of companies. You can also find other accommodation options like self-catering properties on their website. 

Users can download the Hotels.com mobile app to search for hotels while traveling. The app makes it easy to manage reservations and access secret prices and other perks. The Hotels.com app supports both Android and iOS devices. 

There's also an email subscription service to alert you on last-minute deals and popular listings.

How does Hotels.com work?

Hotels.com is renowned for offering many filters, which helps users narrow down their search results and find what they're looking for. Let's see how it's done. 

  • Visit the website
  • Enter the destination
  • Enter check-in and check-out dates
  • Add the number of travelers and rooms
  • If you have a specific hotel in mind, you can search it by name
  • Add filters

You can apply filters like budget, guest rating, property class, payment type, property type, areas, amenities, and more! 

We particularly like the "Traveler Experience" filter. It allows you to select family-friendly, business-friendly, and LGBTQ-welcoming properties. 

You can review the properties and select one that best fits your preferences. Payment and reservation policies differ from one hotel to the next.

Hotel.com booking search deals and options.
Image courtesy: Hotels.com

Hotels.com Rewards program

Hotels.com has a loyalty program. The program treats loyal customers with discounts, free stays, and other perks. Members also get access to "Secret Prices" offered at selected hotels. It means you get the rental at a discounted rate, and you can combine it with other deals/offers and enjoy a higher discount.

The membership is free, and you start off as a basic member. You'll be rewarded with one stamp for every night you spend at a hotel booked through the site. Once you've accumulated 10 stamps, you're eligible for the Silver membership. 30 stamps - and you're going for gold! These memberships offer extra perks like complimentary breakfast, spa vouchers, late check-out, etc.

Here's how to redeem hotels.com rewards! 

Once you've got 10 stamps, you're entitled to a free stay at a hotel. Whoop, whoop! You can choose a night worth the average value of your previous bookings. Then it's time to book a free night at a hotel of your choice.

What we liked about Hotels.com 

More options 

Hotels.com has over 300,000 hotel listings worldwide. The choice is extensive, and property types aren't limited to hotels. You can find guesthouses, B&Bs, condos, resorts, and many more options too. There are also self-catering properties if privacy and flexibility is a priority for you. 

Lots of useful filters

You don't want to waste time browsing hundreds of options that don't fit your requirements. Hotels.com has plenty of filters to help you refine the list and find the near-exact choices you're looking for. It makes the booking platform robust, easy to use, and time-saving. You can specify your priorities, pick from the options available, and book much faster. 

Discounted offers 

There are plenty of last-minute deals, Secret Price offers, and other discounted listings on Hotels.com. If you travel during the off-season, the chances of bagging a good discount are even higher. The rewards program offers other perks, helping you get the most out of the stay, and it's ideal for frequent travelers. 

Rooms and whats great about hotel.com
Photo by Alexander Kaunas on Unsplash

What's not so great about Hotels.com

Not the cheapest 

Hotels.com isn't for travelers looking for the cheapest accommodation. But there are budget-friendly options. Hotels.com caters to the traveler who seeks a mix of comfort and affordability.

Also, if the hotel has a website and offers booking facilities, it can be cheaper than booking from Hotels.com.

Another great option is Holidu if you're trying to find the lowest hotel prices. 

Customer service issues

There are complaints about Hotels.com on sites like Trustpilot. Most of the complaints are about poor customer service and refund issues. While you can contact support in many ways, the responsiveness looks time-consuming. It can be challenging to fix urgent problems. Your hotel hasn't received your reservation due to a technical error.

This has to be dealt with quickly by customer support so that guests can check in without delay. 

Refund issues

In some instances, hotels refused refunds, even when guests were eligible for compensation.

For other Hotels.com reviews related to refunds, complaints were that the process has taken months and months on end. Hotels.com's customer support team hasn't successfully resolved these issues. The cancellation and refund policy depends on the property you book with. We highly recommend you clarify cancellation policies before booking.

Hotel.com rooms and amenities
Photo by Vojtech Bruzek on Unsplash

Is Hotels.com worth it?

So, is Hotels.com worth your while? Yes, we believe so!

Being one of the oldest booking sites, it's a trusted, reliable source for accommodation booking, catering to all budget ranges. There are many positive reviews about the user-friendly website. 

Hotels.com reviews indicate that people were happy with the convenient booking system and prompt customer support. 

But, as with any other booking site, Hotels.com also has its fair share of negative reviews. Hotels.com complaints include poor refund and cancellation policies, customer service quality, and not offering the cheapest in the market.

There are many OTAs (Online Travel Agencies) similar to Hotels.com. If you prefer a platform to book accommodation, local transport, and flight all in one place, try Travelocity. It is another subsidiary of Expedia. 

Our Rating: 4.1/5

Pros:

  • Wide range of choice
  • Reliable source of accommodation
  • Many customizable filters 
  • Discounted offers & deals
  • Membership loyalty programs

Cons:

  • Refund and cancellation issues
  • Lackluster customer service
  • Lack of competitive deals

Ready to start planning your next trip?

Now that you have all the info on Hotels.com, it's time to plan the rest of your trip! But planning can be overwhelming, so we've got a stress-free solution for you.

Pilot is your brand-new travel planner that helps you discover and build travel itineraries connecting you to resources everywhere. Make the planning experience more fun by collaborating with your travel buddies!

Pilot makes it fun and easy to share and relive your favorite travel memories with many useful features! 

Did we mention that it's completely free? Try it out now!

Originally published on:  
August 3, 2022

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