Travelocity Review: Are they still legit in 2024?

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Travelocity Review: Are they still legit in 2024?
Booking Travelocity flights or rentals used to be the reliable way for travel bookings, but is Travelocity still decent today? What is Travelocity's customer service like? What services do they still offer? Keep reading to have all your questions answered about Travelocity now.
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You've heard of the big names in travel like Expedia,, Skyscanner and many more. All of these are officially called online travel agencies (OTAs).

OTAs are third-party companies that sell travel services, making it more convenient for people to browse many different options offered by various brands all in one platform.

With more choice, instant booking process, and detailed information, OTAs are a traveler's top choice when planning their next holiday.

Some OTAs offer multiple travel services, while some focus on a specific service such as accommodation and vacation rentals. Many of them are great places to compare prices, especially if you're a budget-conscious traveler!

If you are looking for a multi-service OTA, you've probably come across Travelocity. It's one of the most established players in the market, but are they keeping up with all the new competitors?

Before you sink your money into an OTA like Travelocity, I'll go through everything you need to know to make an informed decision!

Travelocity logo
Image courtesy: Travelocity

What Is Travelocity?

Founded in 1996, Travelocity is an online travel agency offering a wide range of services for travelers. It's owned and managed by the Expedia Group, a leading travel service provider globally.

You can browse for travel packages, car rentals, flights, cruises, and hotel deals on the website and book them via Travelocity.

In addition, you can also reserve tickets for popular attractions, read inspirational travel content, and share travel plans with friends and family.

The App

The Travelocity mobile app helps you browse and manage reservations with ease. It's available for both Android and iOS services. The app will notify you of flight status and gate numbers to keep track of delays.

Guests can also communicate with hotels by messaging directly on the app. More importantly, you can access all your travel details in one place, even when offline.

Download the app via iOS or Android to make sure you get the most convenient experience!

Travelocity app review.
Image courtesy: Travelocity

What Does Travelocity Offer?

  • Stays: Wide range of hotels, resorts, condominiums, and other accommodation types
  • Flights:Airline tickets to destinations under standard rates as well as bargain fares similar to what's posted by Scott's Cheap Flights
  • Cars:Rental cars and cabs offering airport transportation
  • Vacation packages: All-inclusive itineraries covering hotels, rentals, and/or flights
  • Things to Do/Activities: tTckets and reservations for major attractions, experiences, concerts, and performances
  • Travel deals: Discounted offers

How Does It Work?

Select the service you are looking for on the homepage of the Travelocity website. Once you enter the required details, a search results list will appear.

For example, if you are looking for accommodation, enter the destination, check-in and check-out dates, and the number of people. Filters such as property name, star rating, budget, property type, popular attractions, etc., help you narrow the search results.

After viewing its details, reviews, and availability, you can make hotel bookings directly through Travelocity if you like a particular hotel.

The Pros


Travelocity is a one-stop travel service provider covering accommodation, transport, activities, etc. It's a convenient choice for those who deal with busy schedules and have less time for researching and reviewing travel services individually.

You can book everything here, and the website is easy to navigate.

Variety of Choices

Having partnered with hotels and rental services worldwide, Travelocity offers a wide range of selections to meet every traveler's preferences. It covers a lot of destinations, offers competitive holiday packages, and posts good deals frequently.

Notably, this travel agency is great for families looking for comfortable, all-inclusive travel services.

Price-Match Guarantee

Suppose you find a lower-priced deal for the same listing on car rental, cruises, or flights on another US-based website. If you have already booked with Travelocity and find it within 24 hours, you will be credited the price difference.

The price match guarantee is more extended for hotels. You can claim compensation until the day before the scheduled stay.

The Cons

Subpar and Unresponsive Customer Service

Travelocity customer service is infamous for being poor and unresponsive. Although it promises 24/7 support, both the chat support and call center are unreliable.

Customer complaints include waiting for hours and days to contact an agent, and that its extremely difficult to actually get their issues resolved. It's a serious drawback that can affect the credibility of the company.

Cancelation Issues

Booking with Travelocity comes with travel protection, offering refunds for canceled or changed plans if informed within the given deadline.

Unfortunately, many Travelocity reviews highlight the woes of customers being unable to obtain refunds despite being eligible for them. Even the website doesn't clearly state its cancelation policies and the terms that define them.

Travelocity hotel booking search engine
Image courtesy: Travelocity

What Are the Fees?

Knowing what extra fees that you can be stuck with is important. Here are ones you should be aware of when you book with Travelocity...

Cancelation Fees

Looking to cancel your trip? Here's the deal on Travelocity's cancelation and refund policy.

If you cancel your reservation within 24 hours of booking, you'll be eligible for a full refund. However, if you wait longer than 24 hours, you may be charged a cancelation fee depending on the type of booking and the supplier's cancelation policy.

To cancel your reservation, you can either do it online through your Travelocity account or call their customer service hotline. Make sure to have your booking information, including your itinerary number and payment details, ready for when you talk to an agent.

Keep in mind that cancelation policies vary depending on the supplier, so it's important to check their specific policy before booking. And remember, Travelocity isn't responsible for any fees charged by suppliers.

Don't forget to double check the cancelation policy before making your travel arrangements through Travelocity!

Change Fees

Before you start changing dates and times willy-nilly, it's important to know about the change fees.

These fees vary depending on which airline, hotel, or car rental agency you booked with. So, it's always a good idea to double-check what their policies are before you hit that "change" button.

In most cases, changes to your itinerary will come with a fee that can range from $30 to $200 or even more per person.

Another thing to keep in mind is that in addition to the change fees, you may also need to pay the difference in fare or rate. So, if the cost of your new itinerary is higher than what you originally paid, you'll need to cover the difference!

Alternative Options

Expedia, Kayak, and TripAdvisor are some popular alternatives. If you don't necessarily need a one-stop OTA to fix all your travel arrangements, the choices are endless.

In my opinion, using a vacation rental website to find accommodation is better than using Travelocity as they specialize in that field.

Also, if you are hunting for the cheapest deals on flights, car rentals, holiday packages, and hotels, try using Momondo. It's a platform that scours the web to bring the best bargains for travelers.

Which Is Better: Travelocity or Expedia?

Both the OTAs are operated by the same parent company and offer a similar experience. Even the websites look alike. However, Expedia is a better option as there are often more deals and last-minute bargains.

I recommend you review both and select what gives you better choices when planning a specific trip. Comparing prices on any sites will likely get you the best deals!

Travel activities from travelocity booking.
Image courtesy: Travelocity

Is Travelocity Worth It?

Travelocity is worth checking out when you're planning to book your trip, but I definitely think it's not the best platform out there. I would only use it if you're not overly risk adverse and it gives you the best deal after comparison!

Although Travelocity is a reputable company and has a significant customer base, the reviews on customer support and refund issues are very concerning.

I believe that you can use Travelocity for travel bookings. Just be wary that their cancellation policy and customer service aren't as strong as travelers would like them to be.

Our Rating: 2.7/5


  • Conveniently all in one place
  • Variety of options
  • Price match guarantee
  • Trustworthy - by Expedia


  • Customer service complaints
  • Cancelation issues
  • Same issues as Expedia

All Your Planning Needs in One Place

Regardless of which travel deal websites you plan on using for your bookings, why not have them organized and stored alongside your itineraries?

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Collaborate stress-free with your travel companions and have all the features you need all in one place with Pilot. It’s completely free and ready for you to try it out now!
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Disclosure: Pilot is supported by our community. We may earn a small commission fee with affiliate links on our website. All reviews and recommendations are independent and do not reflect the official view of Pilot.

Raeesha Ikram Blog
Written by:
Raeesha Ikram
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