Air Travel

Wingo Airlines Review 2022: Should you fly with Wingo?

Updated on:  
June 7, 2022
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Miriam Jaffe
Miriam Jaffe
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Traveling to Columbia on a budget and came across Wingo? Make sure you have all your bases covered with what we've found about Wingo Airlines before you book your next flight with them!

Disclosure: Pilot is supported by our users. We may earn a small commission fee when you click on affiliate links on our website, and all recommendations are independently reviewed.

One of the lesser joys of traveling is figuring out how to get to your destination. Most of the time, you'll need to fly there. Flights, unfortunately, can be costly and take up a big portion of your budget, limiting the activities, food, and events you can join while you're there.

Low-cost budget airlines like TAP Air Portugal and Volotea help address that problem by stripping away everything but the necessities: getting you to the destination. While they're often cheaper than most regular airlines, the quality is sometimes questionable.

If you're looking to visit Colombia, you might have come across the low-cost airline called Wingo in your research. Is Wingo legit, and should you book your flight with them? Keep reading to find out whether Wingo is the right fit for your travels!

Wingo Logo.
Image Courtesy of Wingo

What is Wingo?

Founded in 2016, Wingo is a relatively new low-cost airline that brands itself as "Latin America's coolest airline." Owed by Copa Holdings, Wingo prides itself on being a low cost and good vibes airline.

Wingo Fleet

As a newer airline, Wingo doesn't operate hundreds of aircraft carriers for its flights. They have a total of eight planes, all Boeing 737-800.

Since all their planes are identical, they all seat the same number of passengers: 186, including 42 extra room seats.

Wingo Fleet Airplanes
Image Courtesy of Wingo

Destinations

Wingo is still growing its list of destinations, which isn't super exhaustive yet. Their destinations are currently only in Latin America, Colombia, and the Caribbean. Wingo's headquarters are located in Bogota, but you can also reach Barranquilla, Cali, Cartagena, Medellin, San Andres, and Santa Marta when flying with Wingo. 

If you're headed to Colombia for the first time, check out our recommendations for the seven best things to do in Columbia for first-time visits!

What about outside Colombia? Wingo flies to a few other cities around Latin America, and in the Caribbean, but it's important to note that all of these flights originate in Colombian airports. If you're visiting Colombia, it's the perfect airline for low-cost options to get to their list of destinations.

With Wingo, you can fly to:

  • Mexico (Cancun, and Mexico City) 
  • Aruba 
  • Curuçao
  • Cuba (Havana)
  • Peru (Lima)
  • Ecuador (Guayaquil, and Quito)
  • Dominican Republic (Punta Cana, and Santo Domingo)
  • Venezuela (Caracas)
  • Costa Rica (San Jose)
  • Panama

Flights outside of Colombia originate in Bogota, Cali, Medellin, or Cartagena. The only route that operates without passing through Colombia is San Jose to Ciudad de Panamá or the flight in the other direction. 

Wingo Offers

Even though they're a low-cost airline, that doesn't mean that Wingo doesn't sometimes offer promotions or special offers on some of their flights! Offers will either be quoted in USD or COP, so double-check currency when you're looking.

You can find all of their latest offers here.

Wingo Luggage Policy

Low-cost airlines often come at the price of add-ons. Wingo allows you to bring one personal item weighing up to 10kg and measuring 40x35x25cm with any ticket. Larger bags will have to be checked at a cost, and carry-on items are included except for flights to Venezuela.

Suppose you would like to have more carry-ons or checked baggage. In that case, you can opt to purchase a GO Plus or GO Premium fare, which will include a checked bag and an additional carry-on for Premium fares. Plus, and Premium services also include check-in at the airport. The earlier you purchase extra baggage, the cheaper it will be.

Wingo Baggage Policy
Image Courtesy of Wingo

Wingo's Flexibility

Unfortunately, sometimes you have to change your flight, so what are Wingo's policies on that? The majority of their tickets are non-refundable, but you can opt to purchase either FLEX1 or FLEX+ tickets to allow you flexibility. FLEX1 allows one free change up to 15 days before departure, whereas FLEX+ allows unlimited changes up to 24 hours before departure. 

Wingo Add-Ons

In addition to baggage and ticket flexibility, Wingo allows several options to "customize" your flight. As a low-cost carrier, the basic ticket is just that, and you will have to purchase anything additional. Wingo allows you to select your seat, both regular seats, and extra room seats, for a price. If you don't pay for a seat, you will be assigned a seat when you check-in.

Speaking of checking in, you can also pay extra to do this at the airport. Otherwise, you will need to check in online and print your boarding pass before arriving at the airport. Waiting until you get there will result in having to pay an additional fee. 

If you're someone who gets hungry on flights, Wingo, unfortunately, doesn't come with any snack or drink services. You can pre-order snacks using Wingo Market on your reservation to save 10% or purchase while onboard.  

Wingo Add-ons
Image Courtesy of Wingo

Wingo's Contact Information

While you hopefully won't have any issues with your Wingo booking, it's never a bad idea to know how to contact your airline. Wingo has a bot called Violet you can use for simple clarifications and a contact form for filing complaints, claims, or other requests. Responses to that form will take at least 15 business days. They also have call centers in their destinations and the United States that you can call using a phone or Skype.

Find their phone numbers here

What's up with Wingo Reviews?

On Tripadvisor, Wingo currently holds a rating of 2.5/5 stars from a little over 650 reviews. Most of the reviews indicate that service is what you'd expect from a low-cost airline, noting extra fees or hard-to-reach customer service as the main point of dissatisfaction. Customer service seems to also be mainly through delayed forms and chatbots that can't handle complicated problems. 

Tripadvisor Wingo Reviews
Image Courtesy of TripAdvisor

Is Wingo worth it?

While Wingo doesn't necessarily offer excellent customer service, their flight costs are among the lowest you'll find in Latin America. If budget is a priority for you, Wingo should be an airline to consider for your flights within their 28 routes.

If you fly with them, you'll want to double-check your bags to make sure you have no surprise fees at the airport and that you read through all the terms of your fare.

Low-cost budget airplane.
Photo by Ross Parmly on Upsplash

Our rating: 3.0/5

Pros:

  • Low cost
  • All airplanes are the same, so you always know what you're going to get
  • Several Latin American destinations 

Cons:

  • Limited routes
  • Extra (hidden) costs
  • Difficult to contact customer service

Hit the skies with Wingo!

Planning your next trip can be exciting whether you're flying Wingo or not. Once you start booking everything and putting your itinerary together,  be sure to use Pilot to plan all your activities, so they're all in one place!

Pilot is your brand new travel planner that helps you discover and build travel itineraries connecting you to resources everywhere. Make the planning experience more fun by collaborating with your travel buddies! Pilot makes it fun and easy to share and relive your favorite travel memories with many useful features!

Did we mention that it's completely free? Try it out now!

Originally published on:  
June 1, 2022

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