Klook Travel Review [2024]: Is Klook Actually Legit?

Planning a trip to a new destination is always exciting. It helps you survive those long months before your trip actually happens.

But sometimes, it can get frustrating...

So many new attractions, adventure options, and, of course, that ever-looming question: "What's really worth doing when I get there?"

Sifting through endless websites and sub-par recommendations can be a total buzzkill. That's where Klook steps in, promising to be your go-to for sorting out the most memorable activities and events.

But you might be thinking, "Is Klook the real deal? Can it help me level up my travel game?"

You're in the right place. Out of all the Klook reviews, I'll be diving deep into the world of Klook, answering your most important questions and more! If you weren't sure you wanted to book with them before, getting to know Klook will help you decide.

Let's get to it!

What Is Klook?

Klook started as a company mainly catering to travel in Southeast Asia. But its services have expanded worldwide in recent years! Now, you can use the service to buy tickets and book tours to many more destinations.

The name is short for "keep looking." Arguably, it's one of the leading online booking platforms today. The company was founded in Hong Kong in 2014 and now offers more than 60,000 activities in 250 destinations globally.

You can book everything from tours to rail tickets and airport transfers through the site. There is also a mobile app that you can use on both Android and iOS devices.

How Do You Use It?

The app is straightforward and works similarly to any other booking site you might have used.

1. Sign Up

Before you start booking, you'll need to set up an account. Don't worry—it's easy.

You can sign up through the Klook website or the app and use your email, Facebook, or WeChat account.

2. Find Your Activity

Klook is one of the first apps I use to look up a destination before every one of my trips. You can easily find what's available in a place with a simple search.

You can also find plenty of information and travel guides for the destination.

Let's say you're planning a trip to the UK and want to know what to do in London. All you have to do is search for London, and you'll immediately get a list of Klook's available offers in the city. You can further specify your search by clicking around among the various categories.

Aside from fun activities, you can also use the app to book airport transfers, local SIM cards, travel passes, and more.

Already know what you want to see or do? You can also search directly for a particular activity or item.

3. Add to Cart

Suppose you need clarification on the activity or want to hold off booking. In that case, you can save the activities in your account "wishlist." Ensure you're logged in, then click the little heart on the activity's top right corner, and it'll save automatically.

If you're ready to book immediately, fill out the necessary fields for the booking in question and click "add to cart."

You can then check out right away or keep on browsing if you're planning on booking other activities at the same time.

4. Promo Codes and Credits

Before you pay for your booking, remember that you can also add promo codes and credits to your order to save more money.

Klook regularly offers promo codes and discounts on the site. If you've registered to receive the newsletter, you'll be sent these offers directly so you can use them to save money on your bookings.

Klook credits are something that you earn as you use the site and make bookings. These credits can then be used to pay for bookings in the future!

It's worth noting that you can only use one promo code per booking. But, you can use both promo codes and credits to pay for a booking simultaneously.

5. Pay For Your Booking

Klook offers payment methods specific to certain regions, so not all options are available everywhere.

The most common payment methods, such as credit/debit cards, Apple Pay, and PayPal, are available in most areas.

6. Receive Your Voucher(s)

Once you've paid, you'll receive an instant confirmation with your order summary. Then, when the booking is confirmed, you'll receive an e-voucher that will act as your ticket for whatever you booked.

How long it takes to receive this voucher depends on the activity or product itself. Often, it's instant—other times, you might have to wait a little.

You don't have to print the ticket before the activity, which is convenient. When you arrive at your activity, you can show your e-vouchers directly on your mobile device.

Examples of What You Can Book With Klook

I've already mentioned that you can book various activities and tickets with Klook. But I find that giving examples is even more helpful. That way, you'll truly understand the diversity of adventures you can book using Klook.

Here are some examples, categorized to pique your interest:

Adventurous Expeditions

• Tandem paragliding in Interlaken, Switzerland
• White-water rafting in Bali, Indonesia
• Desert safari in Dubai, UAE

Cultural Experiences

• Traditional tea ceremony in Kyoto, Japan
• Kimchi & culture experience in Seoul, South Korea
• Aboriginal Culture Tour in Sydney, Australia

Theme Parks and Entertainment

• Universal Studios tickets in Orlando, USA
• Disneyland Paris one-day pass in France
• Wings of Time Show tickets in Singapore

Foodie Adventures

• Old quarter street food tour in Hanoi, Vietnam
• Yarra Valley wine day experience from Melbourne, Australia
• Rain Tree Cafe buffet in Bangkok, Thailand

Nature and Wildlife

• Great Barrier Reef snorkeling in Australia
• Taipei Zoo tickets in Taiwan
• Manila Ocean Park ticket in the Philippines

Transportation Deals

• Eurail Global Pass
• JR Pass for the Whole of Japan
• Hong Kong to Macau ferry boat tickets

Klook Cancellation & Refund Policy

If you're using this booking platform, you'll want to know more about its cancellation and refund policy. Because Klook operates in multiple different countries, these policies vary slightly.

But most of them are designed for the traveler’s convenience. So, if plans go awry or you change your mind, most times, Klook offers excellent flexibility to ensure peace of mind.

Here what I found commonly when looking through Klook's cancellation and refund policies across destinations:

Flexible Cancellation

Many activities on Klook come with a flexible cancellation policy, allowing you to cancel a certain number of days in advance for a full refund. Some activities even let you cancel up until pick-up time.

That said, the cancellation policy and the amount you'll get refunded varies based on activity and individual provider on Klook. It's a good idea to always check the specific cancellation policy of each booking for clarity.

Quick Refunds

Klook’s platform provides instant booking confirmation, but is the platform just as helpful with refunds?

In the case of cancellations, Klook strives to process refunds swiftly, typically within a few working days, depending on your payment method.

Compared to other websites, this seems like a very quick turnaround time!

Voucher Validity

One thing that Klook offers that many other booking sites do not is a "validity period".This validity period allows you to reschedule within the specified timeframe should your plans change.

Customer Support

Have questions or are facing issues? Klook’s customer support team can readily guide you through the cancellation and refund process, ensuring a hassle-free experience.

To get in contact with its customer service, you can call Klook, depending on your country, or email the team via support@klook.com.

Why Use Klook?

I've used Klook for numerous bookings, as I mentioned. But why would you choose to use Klook over other booking platforms?

When planning your next adventure, there are many reasons that I feel Klook beats out competitor websites like Viator or TripAdvisor. Of course, I'll also include a few areas that Klook needs to improve.

Here’s a balanced take on what makes Klook stand out and where it could up its game.

Things I Like About Klook

Extensive Range of Activities

Klook offers an impressive array of activities and experiences. You can find things to do, from cultural tours to adventure sports.

I find the choices way more extensive than what many competitors offer! Personally, I love to be able to find everything in one place, so that's why Klook is my first choice of booking platform.

User-Friendly Interface

I find navigating through Klook a breeze, thanks to its intuitive and user-friendly interface. This makes finding and booking activities much more straightforward compared to some other platforms.

I'm also a sucker for its branding as it seems more exciting and fun than some competitors. While I browse for sightseeing tours or activities, it makes me get into an upbeat mood!

Competitive Pricing & Exclusive Deals

Klook often provides better prices and exclusive deals on travel activities that you might not find on other booking platforms, giving you value for your money.

Instant Confirmation & Mobile Vouchers

I love that Klook offers instant confirmation and the convenience of mobile vouchers, meaning less hassle and paper-free travel!

And if I use a trip planner like Pilot, I can save e-vouchers into my files for the trip so that everything's in the same place.

Hassle-Free Cancellation Policy

The flexible cancellation policy of Klook sets it apart from many competitors, providing travelers with peace of mind.

Loyalty Rewards Program

Klook rewards regular users with a loyalty program, which means the more I buy from Klook, the more I'll want to do it again since I save even more money!

What Klook Could Do Better

Customer Service Response Time

While Klook offers support, there have been instances where the response time could be improved, especially during peak travel seasons.

More Detailed Activity Descriptions

Some users might find that the descriptions of activities and experiences could be more detailed to better inform the traveler about what to expect.

I've run into this issue and definitely agree with what others are saying. Even with the best deals, I still want a full rundown with details about what I'm signing up for!

It'd be nice if Klook outlined a minimum requirement of details for providers to add to their activities.

More Real-Time Availability

Increasing real-time availability for some of its offerings would put Klook on par with real-time booking platforms like Airbnb Experiences.

Can You Trust Klook?

With companies like Klook that offer discounted activities and products, it's fair to be skeptical. So, is Klook trustworthy?

The company isn't free of controversy. Many online reviews say the company is excellent, while Klook reviews write about it being a scam. My personal experience? It can be hit and miss.

I have used Klook to book tours, airport transfers, and travel passes while planning a trip to Japan, finding things to do in South Korea, and more. While my experiences in Japan, Korea, and Cambodia were great, my experiences in Thailand and Vietnam left much to be desired.

Unfortunately, the tour operators in Thailand and Vietnam were scammers trying to get more money out of me than what was agreed.

I also found several complaints online of customers being given tickets that have already been used or canceled at other destinations, such as Singapore or Hong Kong.

While I haven't had 100% positive experiences with Klook, I still consider the company trustworthy and legit. Most of my experiences with Klook have been great, and the company is trying to learn from its mistakes.

The support staff is available 24/7 via live chat, email, or phone if you encounter booking issues. The FAQ page is also handy if you've experienced a simple problem.

How to Use Klook Successfully & Safely: Tips

Now that you've answered questions like, "can Klook be trusted" or "is Klook legit," you can get into actions you can follow to make sure you get the most out of booking with this travel website.

Like most useful and reliable sites, there are ways to get scammed or feel like you used your money on something unworthy. To help you avoid this while using Klook, here are my top tips:

Research & Read Klook Reviews

Start by thoroughly researching the activities and services available at your destination. Go through user reviews and ratings so you can better understand what to expect and ensure the service's quality and reliability.

Utilize Discounts or Promotions

Keep an eye on any available discounts, promotions, or exclusive deals. Sign up for Klook’s newsletter, and regularly check the app or website to stay updated on the latest offers and savings.

Book in Advance

To avoid disappointment, book popular activities and attractions well in advance, especially during peak travel seasons.

Early bookings also provide a greater chance of availing any early bird discounts.

Verify Activity or Service Details

Double-check all booking details, such as dates, times, and locations, before confirming your reservations. Ensure all the information is accurate. This way, you'll prevent any inconvenience during your trip.

Check Cancellation Policy

Before finalizing your booking, review the cancellation policy for each activity or service. I already mentioned this, but Klook has different policies.

Knowing the terms will help you manage changes or cancellations effectively, avoiding unnecessary costs.

Get to Know Klook's Mobile Voucher System

Familiarize yourself with Klook’s mobile voucher system. Have your e-vouchers ready and accessible for smooth redemption at the activity or service location.

Download WhatsApp

Many service providers and tour operators communicate through WhatsApp.

Download and set up WhatsApp to stay connected and receive real-time updates and information about your bookings.

Is Klook Worth It?

Despite my bad experiences with the tours in Thailand and Vietnam, I still use Klook regularly when I travel. Because I personally continue to use it, I think it's worth it to put it on your list of tools to check when booking.

It's an excellent way to save money on activities or even time and money on an airport transfer to your accommodation when you're too tired for public transport.

Whether booking an activity or not, the website is also a great place to find inspiration for your upcoming trips. I've lost count of how many times I've searched for a destination to see what is available to see and do, even if I have no intentions of booking a tour.

While Klook is excellent for anyone looking to save money on activities and products for their next trip, it's even more beneficial for families or people traveling in groups.

Other good alternatives to Klook that I use regularly are GetYourGuide and KKDay.

Our Rating 3.8/5

Pros:

• Good discounts and promotions
• Lots of variety of activities and tickets
• Instant confirmation
• Generally flexible cancellation and refunds
• Digital vouchers are available on your phone
• User friendly website interface

Cons:

• Stories of used or canceled tickets
• Occasional scam operators
• Slower customer service
• Lack of real-time availability

Compile Your Travel Ideas on Pilot

After browsing all the info in my Klook review, you should have a better understanding of how to book tickets with Klook, the benefits of using it, and why, if anything, you should use it to find inspiration for your upcoming trips.

Once you've decided on some of the best activities for your trip, having a place to collect all your plans and create an itinerary is also very helpful. That's where Pilot comes in!