Faye Travel Insurance Review [2024]: My Honest Opinion

Getting travel insurance before you even step on the airplane is essential.

Some destinations or activities even require proof of insurance. Did you know some bucket-list destinations like Everest Base Camp or Machu Picchu requires travelers to have different kinds of coverage?

Being well-informed about all kinds of travel insurance options like Seven Corners and World Nomads will put you one step ahead when choosing the right insurance provider. 

Faye is one of many companies you can pick from to purchase travel insurance, so what makes them stand out from the rest?

Should they be trusted? I've digged into what exactly they offer and what Faye customers have been saying about their services so you wouldn't have to. Find out what I think about Faye!

What is Faye?

Faye is a new digital travel insurance provider that started in 2022 with a mission to provide broad coverage and excellent care for travelers. Their app is simple to use on any mobile device or web browser and is free to download from the App Store or Play Store. 

Faye is currently only available to US residents, excluding Montana, Washington, Missouri, New York, and Pennsylvania residents.

However, they assure that they're working on reaching coverage for residents in all 50 states. Faye offers coverage in the US and many other international destinations, excluding Iran, Iraq, Syria, North Korea, Ukraine, and Russia.

How to Purchase Travel Insurance with Faye

To purchase travel insurance with Faye, download the app from the app or visit their website. Fill in your trip and contact details to receive an immediate quote. You can see the dollar value coverage for your trip and how much it will cost.

Additional add-ons to tailor your plans, like pet coverage, car rental care, and extreme sports protection, can also be purchased.

What Does Faye Cover?

Faye covers 3 of the main areas most standard travel insurance providers will cover, like your health, your baggage, and your transport, with stellar 24/7 assistance. 

Your Health

Faye has your health in mind when it comes to travel. With Faye, you have 

• Covid-19 related expenses like quarantine coverage and non-refundable cancellation costs
• Medical evacuation up to 500k
• Medical expenses up to 250k
• Pre-existing medical conditions

Your Stuff

• Lost or damaged belongings up to 2k 
• Coverage includes gadgets like your laptop or phone

Your Trip

• Trip cancellation due to illness or travel provider bankruptcy
• Trip delay due to factors outside your control, like passport theft or flight delay
• Trip interruptions
• Missed connections due to factors outside your control
• Non-medical emergency evacuation

Add-ons

• Pet care
• Rental car care
• Cancel for any reason
• Vacation rental damage
• Adventure and extreme sport coverage

In the unfortunate event that something disrupts your trip, Faye has you covered.

Other Great Features of Faye

Free to Use

The app is free to download on your phone or access from the web. It's also free to get a quote for any trip you have in mind, with no sneaky sales tactics or guilt-tripping.

Wide Coverage

Faye has wonderfully comprehensive coverage that protects your health, trip, and stuff, giving you peace of mind and allowing you to focus on the time of your life. They also have additional add-ons to help tailor to travelers with unique needs.

Easy Management

Once you've purchased a plan with Faye, it's easy to view, print, and manage any aspect of your plan in the app.

Dedicated Team

Faye has a friendly and knowledgeable customer service team available 24/7 to help you manage your plans or claim. 

Quick Reimbursement 

If you need to make a claim, Faye is quick to respond. Depending on the circumstances, you'll be reimbursed within 48 hours of submitting a claim. 

Faye Cancellation Policy

You can cancel your insurance policy up to 14 days after purchasing and receive a full refund if your trip has yet to start. 

Faye also offers an optional "cancel for any reason" add-on available to use on any of their plans.

This means you can cancel your trip up to 48 hours before departure for any reason and still receive 75% of your non-refundable trip costs back. That means if you get sick, have to work, or decide not to go, you're still covered!

What are People Saying About Faye?

There have been many articles written about Faye since its launch in 2022. Yahoo Finance and Tech Crunch had overwhelmingly positive things to say about Faye. They won a 2022 Magellan Awards Silver with Travel Weekly for Best Online Travel Services Marketing App.

Customers who've submitted claims are over the moon regarding the quality of attention and service they received with Faye. The majority of claims were processed quickly in less than 48 hours.

Faye has a glowing review on Trustpilot of 4.7/5, with only a few disgruntled customers giving the company a 1-star review. 

Is Faye Worth it?

With overwhelmingly positive reviews from businesses and customers alike, Faye travel insurance has proven to be one of the best travel insurance providers. I think they're one of the better travel insurance options out there.

It's an all-in-one, easy-to-use app that makes purchasing travel insurance straightforward and hassle-free. It is, however, frustrating that it's yet to be available to customers in all US states and worldwide. 

But if you want to avoid the lengthy paperwork and telephone calls that traditional insurance companies offer, give Faye a try.

Our Rating: 4.1/5

Pros:

• Easy to use
• Affordable
• Amazing range of coverage
• Attentive customer service

Cons:

• Only available for US residents
• Not currently available in all US states
  

Cover All Your Bases with Pilot

Now that you're travel insurance is covered, it's time to get cracking with the fun stuff. Building an epic travel itinerary with Pilot can be as simple as signing up for Faye!