Travel Apps

SnapTravel: Scam or Bargain? In-Depth Review + Our Thoughts

Updated on:  
July 25, 2021
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Miriam Jaffe
Miriam Jaffe
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A deep dive into the app SnapTravel, including the features, pricing, and other important details you might need to know!

Whether you’ve traveled the world over, or are planning your first adventure, we at Pilot know that something we all love is a deal. Finding those deals and promotions when you’re booking flights or hotels can be tiresome, and hard to locate sometimes.

That’s where SnapTravel comes in handy. Not heard of them before? No worries, here’s a handy guide with all you need to know!

SnapTravel logo
Image Courtesy: SnapTravel

What is SnapTravel?

Founded in 2016, SnapTravel is a Canadian startup that aims to get customers the best prices on hotels and flights using AI. In August 2020, according to GlobeTrender, they had helped book more than 350,000 nights in over 150 countries.

SnapTravel describes itself as a “travel agent over messaging.” They offer you promotions and great rates via 1:1 private chats through SMS, WhatsApp, or Messenger. You send them a message with your city and date preferences, and you’ll get a reply with their catered deals, which you can then easily take advantage of with a few clicks.

If you scroll down to the bottom of their webpage, you can also browse hotel deals by city. This allows you to see what’s available before you begin messaging with SnapTravel to scope out prices and locations. You cannot book online, though, as you have to go through SMS or Messenger to access SnapTravel’s deals. 

SnapTravel operates in a similar fashion to the one-to-one relationship you might have with a travel agent, but they use AI to act as the agent. Their booking engine uses industry connections and relationships to search for private contract rates, bulk fares, and consolidator inventory that aren’t typically available to the public. This means that customers are getting not only the best rates but ones they might not find anywhere else. 

SnapTravel features
Image Courtesy: SnapTravel

SnapTravel describes itself as being “half-bot, half-human.” This means that while many of your inquiries will be handled by a bot, you can still speak with a human agent if need be. The ease of using an AI service means that you will get quick and efficient service to help you find the best rates for your travel adventures. 

Discount Flight Tickets

While SnapTravel started as a booking service for hotels, they have expanded to include flights in their service. For great deals on flights, check out their specialized flight webpage. Their unique flight search algorithm helps you find the best unpublished fares so you can travel on a ticket that fits your budget. 

Unlike the hotel booking service, SnapTravel’s flight service allows you to conduct your research entirely online as opposed to via messaging apps. Simply put in your travel information, and you can view all the discounted flight options. Note that if you opt to book through SnapTravel, you will have 20 minutes to confirm your purchase after selecting a flight. 

Snaptravel flight search
Image Courtesy: SnapTravel

Who owns SnapTravel?

SnapTravel is owned by SnapCommerce, a platform that uses AI and messaging to connect customers with “the right products at the right prices.” Information about SnapTravel’s founders and advisors can be found on their website, here. SnapTravel and SnapCommerce were both founded by Henry Shi and Hussein Fazal. If you’re curious about their funding, you can learn more here.

Fun fact: initial investors of SnapTravel included NBA star Steph Curry, and the CEO of Expedia, Peter Kern!

Is SnapTravel trustworthy?

SnapTravel has an average rating of 4.5/5 stars on TrustPilot. Based on reviews, SnapTravel does provide the services it promises and can find hotels at cheap and good rates. Many of the reviews on TrustPilot are written by invited reviewers, which means that SnapTravel requested they write a review after using their services. 

SnapTravel has an A+ rating with the Better Business Bureau.

Travel planner app on an iPhone
Photo by freestocks on Unsplash

Is SnapTravel refundable?

Unfortunately, if you booked a non-refundable trip through SnapTravel, you will not be issued a refund for any cancellations or changes. Another important small print item is that SnapTravel is not liable for any issues arising with the hotel supplier. If a hotel is unable to honor your reservations, you will be responsible for any fees incurred.

Additionally, SnapTravel is not responsible for any problems in the event of “delay, cancellation, overbooking, strike, force majeure or other causes beyond our [SnapTravel] direct control.” In those situations, no refund will be issued. 

If you’re concerned about refunds due to COVID, head to this page for more information.

How does SnapTravel make money?

As customers can use SnapTravel’s services for free, they don’t make their money directly through them. SnapTravel makes a percentage of every hotel booking they sell. You can read how they used the pandemic’s effect on travel to increase their profitability here

Membership Plans

On top of being able to book through messaging, SnapTravel also offers a membership option. For an initial fee of $30, you’ll receive exclusive VIP services, such as a 5% discount on all bookings for six months, and expedited support services. After six months, should you choose to renew your membership, it will cost you $5 a month. 

If you decide to try being a member, it’s important to know that you cannot unsubscribe within the first six months. After that, however, you are free to do so at any point. 

Career Openings

Interested in working for SnapTravel? Head to their careers page to see all position openings and get applying!

Contact Information

Since SnapTravel is an online service, the easiest way to contact them is through their online messaging service. You can reach out over messenger for customer support. They are available 24/7 through their messaging service. You can also visit their Help Center for answers to frequently asked questions. 

If you prefer to use the phone, you can call them at 1-833-600-5830. 

You can also reach out to SnapTravel via social media. They are active on FacebookTwitter, and Instagram

Airport overlooking plane taking off going on trip
Photo by yousef alfuhigi on Unsplash

Is SnapTravel something for you?

If you’re looking to make the booking process for your next travel adventure seamless and easy, consider using SnapTravel. With a few taps on your phone, you can be on your way to scoring great deals on flights and hotels!

Once you’ve secured those important essentials, be sure to visit Pilot for itinerary planning ideas, budgetary trips, and more. Don't forget to also sign up for our weekly newsletter, FlightDeck! Once you're subscribed, you'll never have to worry about catching up on another travel news, stories, or tips.

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