Travel Apps

SnapTravel: Scam or Bargain? In-Depth Review + Our Thoughts

Updated on:  
November 24, 2021
Reading Time:  
5
 minutes
Miriam Jaffe
Miriam Jaffe
Contributor
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A deep dive into the travel and hotel booking service app SnapTravel, including the features, pricing, and other important details you might need to know!

Whether you’ve traveled the world over, or are planning your first adventure, we at Pilot know that something we all love is a deal. Finding those deals and promotions when you’re booking flights or hotels can be tiresome, and hard to locate sometimes.

That’s where SnapTravel comes in handy. Not heard of them before? No worries, here’s a handy guide with all you need to know!

SnapTravel logo
Image Courtesy: SnapTravel


What is SnapTravel?

Founded in 2016, SnapTravel is a Canadian startup that aims to get customers the best prices on hotels and flights using AI. In August 2020, according to GlobeTrender, they had helped book more than 350,000 nights in over 150 countries.

SnapTravel describes itself as a “travel agent over messaging.” They offer you promotions and great rates via 1:1 private chats through SMS, WhatsApp, or Messenger. You send them a message with your city and date preferences, and you’ll get a reply with their catered deals, which you can then easily take advantage of with a few clicks.

If you scroll down to the bottom of their webpage, you can also browse hotel deals by city. This allows you to see what’s available before you begin messaging with SnapTravel to scope out prices and locations. You cannot book online, though, as you have to go through SMS or Messenger to access SnapTravel’s deals. 

SnapTravel operates in a similar fashion to the one-to-one relationship you might have with a travel agent, but they use AI to act as the agent. Their booking engine uses industry connections and relationships to search for private contract rates, bulk fares, and consolidator inventory that aren’t typically available to the public. This means that customers are getting not only the best rates but ones they might not find anywhere else. 

SnapTravel features
Image Courtesy: SnapTravel

SnapTravel describes itself as being “half-bot, half-human.” This means that while many of your inquiries will be handled by a bot, you can still speak with a human agent if need be. The ease of using an AI service means that you will get quick and efficient service to help you find the best rates for your travel adventures. 

Discount Flight Tickets

While SnapTravel started as a booking service for hotels, they have expanded to include flights in their service. For great deals on flights, check out their specialized flight webpage. Their unique flight search algorithm helps you find the best unpublished fares so you can travel on a ticket that fits your budget. 

Unlike the hotel booking service, SnapTravel’s flight service allows you to conduct your research entirely online as opposed to via messaging apps. Simply put in your travel information, and you can view all the discounted flight options. Note that if you opt to book through SnapTravel, you will have 20 minutes to confirm your purchase after selecting a flight. 

Snaptravel flight search
Image Courtesy: SnapTravel

Who owns SnapTravel?

SnapTravel is owned by SnapCommerce, a platform that uses AI and messaging to connect customers with “the right products at the right prices.” Information about SnapTravel’s founders and advisors can be found on their website, here. SnapTravel and SnapCommerce were both founded by Henry Shi and Hussein Fazal. If you’re curious about their funding, you can learn more here.

Fun fact: initial investors of SnapTravel included NBA star Steph Curry, and the CEO of Expedia, Peter Kern!

Is SnapTravel trustworthy?

SnapTravel has an average rating of 4.5/5 stars on TrustPilot. Based on reviews, SnapTravel does provide the services it promises and can find hotels at cheap and good rates. Many of the reviews on TrustPilot are written by invited reviewers, which means that SnapTravel requested they write a review after using their services. 

What are people's experiences using SnapTravel?

We understand that it's hard to judge people's experience using star ratings, so what's the deal? How many people have actually used and enjoyed SnapTravel? And what is the consensus among SnapTravel's users of their travel planning app?

If you asked some people about their experiences using SnapTravel on Reddit, you'd get a variety of answers. Plus, there are many other review sites of SnapTravel with lots of opinions on it.

The consensus is that SnapTravel is good for what we say it's good for. People love it for this. Some might have had different varying experiences, which may explain why there are some negative reviews or even complaints on SnapTravel online.

What's the deal with the SnapTravel Complaints?

If you've been scrolling through SnapTravel review forums through different websites and sources, you've probably come across some negative reviews or complaints about their experiences with SnapTravel. What exactly are these users' complaints, and are they legit?

Most of the complaints revolve around inconsistencies and communications between SnapTravel and the hotels. This means that SnapTravel might have outdated or incorrect information about the hotel's amenities and regulations. You might also run into problems with SnapTravel not relaying the fees you have paid to the hotel on time.

Regardless of the issue, it's always a good practice to double check with the hotel's website on its amenities and check with SnapTravel before leaving for your travels. While some have called SnapTravel scams, these are just complaints some users have experienced while using SnapTravel and should not reflect the overall app's experiences.

SnapTravel has an A+ rating with the Better Business Bureau.

Travel planner app on an iPhone
Photo by freestocks on Unsplash


Is SnapTravel refundable?

Unfortunately, if you booked a non-refundable trip through SnapTravel, you will not be issued a refund for any cancellations or changes. Another important small print item is that SnapTravel is not liable for any issues arising with the hotel supplier. If a hotel is unable to honor your reservations, you will be responsible for any fees incurred.

So... What do SnapTravel's official cancellation and refund policy say?

SnapTravel is not responsible for any problems in the event of “delay, cancellation, overbooking, strike, force majeure or other causes beyond our [SnapTravel] direct control.” In those situations, no refund will be issued. 

What's SnapTravel's response to COVID-19 related cancellations?

Currently, SnapTravel is offering a flexible policy for refunds on Covid-19 related cancellations, so don't fret! If you find out that your trip must be canceled due to covid-19 issues but your trip is non-refundable, just shoot a message on their website to the support team and they'll get back to you as soon as possible, hopefully with a full refund.

If you want to learn more about their Covid-19 cancellation policy, head to this page for more information.

How does SnapTravel make money?

As customers can use SnapTravel’s services for free, they don’t make their money directly through them. SnapTravel makes a percentage of every hotel booking they sell. You can read how they used the pandemic’s effect on travel to increase their profitability here

Membership Plans

On top of being able to book through messaging, SnapTravel also offers a membership option. For an initial fee of $30, you’ll receive exclusive VIP services, such as a 5% discount on all bookings for six months, and expedited support services. After six months, should you choose to renew your membership, it will cost you $5 a month. 

If you decide to try being a member, it’s important to know that you cannot unsubscribe within the first six months. After that, however, you are free to do so at any point. 

Career Openings

Interested in working for SnapTravel? Head to their careers page to see all position openings and get applying!

Contact Information

Since SnapTravel is an online service, the easiest way to contact them is through their online messaging service. You can reach out over messenger for customer support. They are available 24/7 through their messaging service. You can also visit their Help Center for answers to frequently asked questions. 

If you prefer to use the phone, you can call them at 1-833-600-5830. 

You can also reach out to SnapTravel via social media. They are active on FacebookTwitter, and Instagram

Airport overlooking plane taking off going on trip
Photo by yousef alfuhigi on Unsplash

Is SnapTravel something for you?

If you’re looking to make the booking process for your next travel adventure seamless and easy, consider using SnapTravel. With a few taps on your phone, you can be on your way to scoring great deals on flights and hotels!

Once you’ve secured those important essentials, be sure to visit Pilot for itinerary planning ideas, budgetary trips, and more. Don't forget to also sign up for our weekly newsletter, FlightDeck! Once you're subscribed, you'll never have to worry about catching up on another travel news, stories, or tips.Whether you’ve traveled the world over, or are planning your first adventure, we at Pilot know that something we all love is a deal. Finding those deals and promotions when you’re booking flights or hotels can be tiresome, and hard to locate sometimes.

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