Air Travel

Volaris Airline Review [2022]: A Trustworthy Airline, or Avoid?

Updated on:  
June 22, 2022
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Miriam Jaffe
Miriam Jaffe
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Flying off to Mexico soon? If you are, you've probably come across Volaris as an airline that could get you there. But are their low-cost options worth the savings? Find out all the details needed to help you make a decision!

Disclosure: Pilot is supported by our users. We may earn a small commission fee when you click on affiliate links on our website, and all recommendations are independently reviewed.

One of the things you'll potentially spend the most money on while traveling is your flight. While there are apps and websites that can help you find deals and cheap fares, one easier way is to fly with low-cost or budget airlines. 

We've covered a fair number of airlines already, like TAP AirWingo, and Volotea, but today we're going to be focusing on Volaris! 

Wondering if they might be the airline for your next flight? Find out our thoughts about what it is, where it flies, baggage restrictions, and if it's worth it in 2022! 

volaris airlines logo
Image Courtesy of Volaris

What is Volaris?

Founded in 2005, Volaris is a low-cost Mexican airline that flies primarily within and between Mexico and the United States. 

Its headquarters are located in Mexico City, Mexico, and they pride itself on being THE "ultra low-cost" airline carrier in Mexico, the US, and Central America. They're also the second largest Mexican airline. 

If you're considering visiting Mexico City, where Volaris is headquartered, be sure to check out the cool hostels to stay in Mexico City

Volaris flights
Image Courtesy of Aviacion Online

Where does Volaris fly?

Unlike some larger airline companies, Volaris has only a handful of destinations where they fly. 

These are restricted to Mexico, the US, and Central America. In the Americas, Volaris flies to Costa Rica, El Salvador, Guatemala, Honduras, and Mexico. They have the most destinations in Mexico. 

Volaris also flies in and out of several cities in the US. If you're looking to find the best fare deals out of a city near you, you can use this tool on Volaris' website! It will quickly show you all the cities in the US where Volaris operates and where you can travel to at the best rates. But, be sure to check flight details closely, as most of the flight fares advertised on their website are one-way!

If you're unsure how to get to your hotel from the airport after your flight with Volaris, you can book an airport transfer through their website.

This page is only available in Spanish, so if that's not a language you feel comfortable with, you might want to check with individual airports for their recommendations. 

volaris destinations where does volaris fly
Image Courtesy of Volaris

How much does Volaris charge for baggage?

Similar to many low-cost airlines, how much baggage you're allowed on Volaris flights will depend on the class of ticket you have purchased. Volaris has three fares: Vuela Plus, Vuela Classic, and Vuela Basic. What you're allowed will depend on where you're flying.

Within Mexico, Vuela Basic allows you to carry two standard cabin bags that don't exceed 22 lbs together. Size-wise, your bag can be at most 22 x 16 x 10in. This class of ticket also means you will board the airplane last. Vuela Classic will allow you two large cabin bags that can't exceed 44 lbs between them and preferential space for your cabin bags.

On international flights, Vuela Basic allows you to bring one personal item measuring no more than 14 x 18 x 8in. If you would like to bring a carry-on bag that doesn't exceed 22 lbs, you can either pay an additional fee or upgrade your ticket to Vuela Classic. 

Volaris defines standard cabin bags as a small suitcase or backpack that doesn't exceed 22 pounds. A large cabin bag can be a larger suitcase but must not exceed 44 pounds.

If you think you will need extra baggage, you'll always pay the least baggage fees when booking your ticket. Volaris' baggage fees vary, but adding an extra 10kg to your basic fare carry-on will cost you up to $45USD. 

volaris baggage restrictions
Image Courtesy of Volaris

Volaris Customer Service

Sometimes life happens, and you have a question or need to speak with someone about your booking directly. How can you contact Volaris? There are a few options, but many of them don't involve actually speaking with a human. If you need to review what you've purchased or make any changes to your booking, you can do that by logging into "My Trips" on Volaris' website. You can also visit their content pages for answers to frequently asked questions. 

If you'd like to send a message to a chatbot, you can use Facebook Messenger, or contact them through Whatsapp at +52 55 5898 8599. They state that the chatbot can help with most things but that if you'd like to speak with a human representative, the wait time can be up to two hours. 

Volaris Check-in procedure

If you've opted to fly with Volaris, you have the option to check in on their website or via their app. 

You can also check-in at the counter, but this will cost you an additional fee. 

On domestic flights, you can check-in between 72 hours and 1 hour before departure. On international flights, check-in is open between 24 hours and 1 hour before departure. 

Volaris reviews

Before trying out a new airline, you'll want to know what other travelers are saying! 

On Tripadvisor, Volaris reviews currently holds an average rating of 2.5/5 stars from 6000 reviews. The biggest complaint from former passengers is Volaris' lack of customer service support and how hard it is to speak to someone rather than just the bot. Many reviews talk about never being able to speak to an actual agent, which makes resolving any difficulties or cancellations difficult. 

Many comments also speak to hidden fees or having to pay for things like a new flight when your original one was canceled. 

Overall, many travelers speak to getting what they paid for in terms of quality of service, and the overall experience. 

Verdict: Is Volaris worth it?

Volaris, in short, is a low-cost airlines that provides users with low-cost fares to fly to various destinations all around Mexico. If you're looking for the cheapest price and have no preference in quality or service and theres no other budget flights to the destination of your choice, Volaris is a decent choice.

However, if you have other options, we'd strongly recommend you to weigh your options. Expect frequent delays, lack of customer service, minimal inflight service, and just overall what you'd expect from another budget airlines.

Our review: 2.2/5


  • Low-cost fares
  • Extensive list of destinations in Mexico


  • Few destinations outside Mexico & US
  • Hard to reach customer support
  • Poor customer service

Hit the skies with Pilot!

Whether you decide to book your next adventure to Mexico with Volaris, or you decide to shop around for different airlines, we want to help make your next trip the best it can be. 

As you lock down different details, be sure to log them with Pilot to keep your itinerary in one place!

Pilot is your brand-new travel planner that helps you discover and build travel itineraries connecting you to resources everywhere. Make the planning experience more fun by collaborating with your travel buddies! Pilot makes it fun and easy to share and relive your favorite travel memories with many useful features! 

Did we mention that it's completely free? Try it out now! 

Originally published on:  
June 22, 2022

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