JetBlue Review: Still Worth Flying with in 2024?

Are you looking to explore your own backyard for your next vacation in the U.S.? Looking to fly domestically?

Then by now, you might have done a quick search to find out which airline you might want to travel with.

From JetBlue Airways, Air Canada Rouge, Sunwing, and Avelo, there are a lot of options to avoid higher fares.

But, how do you find which option will work for you? And are the bad reviews true?

We're here to investigate all the rumors. Let's explore the reviews and answer all your questions about flying with JetBlue!

What is JetBlue Airlines?

JetBlue is a budget airline that is based in JFK. Born in the early 2000s, JetBlue carries more than 35 million customers a year.

They are the sixth largest airline in the U.S. and fly to 100 cities in the USA, averaging around 925 flights a day.

JetBlue describes itself as on a mission to bring humanity back to air travel, with great economy legroom, good service, and great inflight food.

Where does JetBlue Fly?

JetBlue Airlines offer an array of domestic flight destinations across the U.S., to and from London, to Canada, the Caribean, Central and South America, and Mexico.

JetBlue's goal is to become America's favorite airline. They have recently linked the U.S. from New York (JFK) and Boston (BOS) to London Heathrow (LHR) and London Gatwick (LGW).

They offer this none-stop, long-haul flight using their brand new Airbus A321LR fleet.

Who is JetBlue Owned by?

JetBlue was founded by David Neeleman, a Brazilian and American entrepreneur. He still has shares in the company, along with Vanguard Group Inc. and BlackRock Inc.

JetBlue's CEO Robin Hayes has top individual ownership, owning more than 823,000 shares.

Recently, JetBlue announced plans of a merger with rival discount carrier Spirit Airlines in hopes of competing more with the largest airlines. The Department of Justice of the US, along with California, Maryland, New Jersey, and North Carolina filed a lawsuit seeking to stop the transaction.

Note: While the litigation with the Federal Government is noteworthy, it did not factor into our overall review.

What is the Blue Extra on JetBlue?

Most airlines today offer a variety of options when it comes to personalizing your plane tickets. You can have all the bells and whistles or just the basic flight, depending on your budget.

JetBlue offers a variety of fare options, depending on if you want more leg room, speedy boarding, or carry-on luggage included.

The most popular is blue extra, which gives customers essential traveling extras in the ticket price.

Blue extra offers no change or cancel fee and early boarding. Free carry-on (space permitting) and 1 checked bag for travelers going to/from London.

JetBlue Luggage Policy

When traveling, luggage is one of the most important things, and getting the right bag size is essential. No one likes those last-minute airport bag charges that are so common with budget airlines.

JetBlue has a range of luggage options. However, they do come at a cost, like most other budget airlines.

All fares include one personal bag that fits under the seat in front of you. This could be a purse, daypack, laptop bag, or approved pet carrier. Personal items cannot exceed 43.2 cm x 33 cm x 20.32 cm.

If you want to add on a suitcase, you can add up to 2 checked bags at any time once you have made the booking with JetBlue. Check out the luggage charges below, depending on what type of fare you're traveling on.

JetBlue Cancellation Policy

Even though the COVID-19 pandemic is behind us to some extent, it's good to know where you stand if you need to change or cancel your flight. JetBlue has no change or cancellation fees on most of their fares, except the basic blue fare.

If you are traveling on the basic blue fare, the change fee for a flight within the U.S., Caribbean, Mexico, or Central America is a $100 per person. If you're traveling outside of these areas, the change fee is $200 per person.

If you're a computer wizard, you could save yourself $25 by changing or canceling your flight online via their website or online chat. If you have to phone JetBlue to change your flight, there is a $25 non-refundable service fee.

JetBlue Flight Status

We have all been at home before our flight, wondering if our flight has been delayed or if it was even going at all. That's why it's important to check your flight status before you hop in a cab to the airport.

JetBlue offers a service called their JetBlue Flight Tracker, which you can use on their website and mobile app. It shows the JetBlue flight status live and allows you to see the flight number, route, gate number, and terminal number.

Why has JetBlue Canceled so Many Flights?

Along with reports on their current litigation, JetBlue airlines has also made news when they canceled a lot of flights. There has been an issue with some JetBlue flights and it's shown in their customer reviews.

JetBlue said their flight cancellations have been due to the weather, shortages on crew members, and fuel prices. According to JetBlue, these cancelations are a result of COVID-19.

JetBlue did announce they will be reducing their schedules to reduce the number of cancelations they will need to do. So far, they've reduced 20 routes, including its flight between Boston (BOS) and Vancouver (YVR). There has not been any more indications of which cities in north america or latin america will be affected.

How do you Talk to a JetBlue Customer Service Representative?

We can always hope that travel runs smoothly; however, sometimes, you need to talk to the airline to sort stuff out. JetBlue has a few different ways you can contact them.

Their live chat seems to be the best way to get in contact with the JetBlue customer service team. You can use this facility via their website.

According to their website, to get through to their call center that's open 24/7, and if you're in the United States, you can dial 800-538-2583.

You can also contact them on Facebook, Twitter, and Instagram.

What does the JetBlue reviews say?

Before traveling with any airline, you want to see the reviews from other travelers. You can learn from their mistakes and get their top tips.

Let's look at what people say about Jet Blue online.

JetBlue Airlines rate ⅘ based on 18,977 reviews on Tripadvisor, which is very good compared to other budget airlines. Customers have rated their food, service, and comfort very highly.

However, many recent reviews from former passengers have said their flights were severely delayed or canceled. Many travelers say they only got credit from a refund rather than the money in their bank, which is a recurring complaint. They also said there were hidden fees they weren't aware of.

While Jet Blue rates highly on Tripadvisor, recent reviews indicate that may no longer be the case.

Is JetBlue Airlines worth it?

I think JetBlue could be a good fit for you if you're looking to travel domestically in the United States and are looking to fly on a budget. They have great prices and sales, making their air travel some of the best deals on the market.

Of course, like many other budget airlines, Jet Blue has its downsides. Flight cancellations and long delays are a significant drawback and not a great start to your holiday.

Overall, if you can overlook the delays, flying with Jet Blue can give you comfort on a budget.

Our Rating: 3.7/5

Pros:

• Budget-friendly prices
• In-flight comfort
• Has a large flight route within the U.S.

Cons:

• Reports of large delays
• Many recent flight cancellations

Jet off and plan with Pilot!

Now that you're ready to book your flights and get traveling, you should start planning your trip! No matter which airline you decide to fly with, be sure to use Pilot for all of your travel plans.